Pamela Yee Email and Phone Number

Managed the on-time, quality delivery of 50+ luxury-branded training deliverables from initial scope to completion in 2024. Experienced in leading larger, more complex projects. Communicated project timelines, development status to internal team and client; assessed risks and proactively provided solutions/options to meet timing requirements.Managed a product resource website - weekly maintenance and content publishing. Prepared monthly site metrics reports using Adobe Analytics to… Show more Managed the on-time, quality delivery of 50+ luxury-branded training deliverables from initial scope to completion in 2024. Experienced in leading larger, more complex projects. Communicated project timelines, development status to internal team and client; assessed risks and proactively provided solutions/options to meet timing requirements.Managed a product resource website - weekly maintenance and content publishing. Prepared monthly site metrics reports using Adobe Analytics to correlate new training and communications to increased activity. Maintained ISO 9001 quality standards compliance; contributed towards 2024 re-certification as an auditee.Monitored project budgets and reports to ensure monthly forecast and revenue targets are met. Documented cost savings/value add of $15K YTD for out-of-scope work. Show less

Managed the content and blog published on multiple branded product resource websites integrated with a learning management system (LMS). Collaborated with key stakeholders and creative/instructional design team to develop site content; ensured consistent messaging published across various communication channels and social media platforms. Project-managed development of content, sourced and prepped visual assets, and wrote HTML code for authoring via a content management system. Prepared metrics… Show more Managed the content and blog published on multiple branded product resource websites integrated with a learning management system (LMS). Collaborated with key stakeholders and creative/instructional design team to develop site content; ensured consistent messaging published across various communication channels and social media platforms. Project-managed development of content, sourced and prepped visual assets, and wrote HTML code for authoring via a content management system. Prepared metrics reports using Google Analytics; 10% year-over-year increase in traffic correlated to promotions and new content. Show less

Managed the development of web-based training deliverables delivered to retail dealership personnel and internal corporate employees. Achieved learner satisfaction ratings of 96% or higher. Also managed all aspects of a Commercial University sales training certification program. Generated $200K+ from curriculum as contribution to overall dept. revenue.

Chrysler Account - Training OperationsManaged client-directed projects to train corporate field employees on sales and service operations. Assisted with the coordination of quarterly new-dealer training conference events.

Positions held:District Sales & Service Manager - Dallas, TXManaged a territory of 25 Chrysler dealerships; liaison and consultant to all levels of dealership management to drive continuous improvement of sales and service performance and processes; maintained strong dealer relations. Customer Center Senior Representative - Auburn Hills, MI and Denver, COResolved high-volume customer relations inquiries utilizing research and problem-solving skills. Mentored/coached… Show more Positions held:District Sales & Service Manager - Dallas, TXManaged a territory of 25 Chrysler dealerships; liaison and consultant to all levels of dealership management to drive continuous improvement of sales and service performance and processes; maintained strong dealer relations. Customer Center Senior Representative - Auburn Hills, MI and Denver, COResolved high-volume customer relations inquiries utilizing research and problem-solving skills. Mentored/coached trainees on proper call handling and resolution. Show less

Positions held:Fleet Customer Center RepresentativeMarketing Programs Center Analyst