Pamela Akins

Pamela Akins Email and Phone Number

Technical Support Engineer @ Kern County Department of Human Services
Bakersfield, CA, US
Pamela Akins's Location
Bakersfield, California, United States, United States
Pamela Akins's Contact Details
About Pamela Akins

I troubleshoot/triage technology issues, provide learning solutions, and develop documentation.My goal is to help users gain capability, within allotted resources.Users should be able to learn while they get work done in a flexible, sustainable setting.To that end, I strive to:. Add value to everyone around me. Create easy-to-apply learning solutions. Deliver excellent technical support

Pamela Akins's Current Company Details
Kern County Department of Human Services

Kern County Department Of Human Services

View
Technical Support Engineer
Bakersfield, CA, US
Pamela Akins Work Experience Details
  • Kern County Department Of Human Services
    Technical Support Engineer
    Kern County Department Of Human Services
    Bakersfield, Ca, Us
    View
  • Kern County Department Of Human Services
    Technical Support Specialist Iii
    Kern County Department Of Human Services Jun 2022 - Present
    United States
    View
  • Kern County Department Of Human Services
    Technical Support Specialist Ii
    Kern County Department Of Human Services Sep 2019 - Jul 2022
    Bakersfield, California, United States
    ● Resolve technology issues (remotely and in-person)● Reset Passwords/Create accounts in Active Directory● Deploy laptops, workstations & mobile devices ● Spearhead solutions to increase team productivity● Administer laser check printing handling sensitive data
  • Kern County Department Of Human Services
    Help Desk Technician I
    Kern County Department Of Human Services Sep 2019 - Mar 2020
    Bakersfield, California Area
    ● Administrate and provide support to users ● Conduct account resets● Assist with network access and technology know-how● Troubleshoot / triage helpdesk issues
  • American Library Association
    Technical Services Specialist
    American Library Association Aug 2018 - Mar 2019
    Greater Chicago Area
    ● Provide learning solutions; deliver training ● Assess training needs, develop documentation, create training/demo videos ● Administrate and provide support to users on major ALA systems and tools; manage Moodle LMS● Conduct on-boarding for new staff in various formats● Troubleshoot technical issues
    View
  • American Library Association
    Community Engagement Specialist
    American Library Association Dec 2015 - Aug 2018
    Greater Chicago Area
    ● Provide space for ALA member engagement● Executed project plan, provided stakeholder updates● Created security groups using automation rules ● Conducted QA testing on sync between iMIS and Higher Logic platform; troubleshot discrepancies● Delivered live demos; wrote documentation
    View
  • American Library Association
    Elearning Specialist, Itts
    American Library Association Sep 2012 - Oct 2015
    Greater Chicago Area
    ● Delivered live training (in-person and remote) ● Developed training scripts and storyboards● Wrote documentation, created videos● Served users, troubleshot and provided tech support● Conducted staff on-boarding ● Researched helpdesk requests; provided Tier II support
    View
  • Purdue University Calumet
    Admin Assistant To The Vice Chancellor Of Student Affairs
    Purdue University Calumet Apr 2011 - Sep 2012
    ● Supervised Student Affairs Reception desk● Drafted correspondence; Composed presentations ● Coordinated meetings for cross-functional teams ● Managed the Vice Chancellor’s calendar● Resolved technology issues
    View
  • Smithbucklin
    Manager, Capability Development
    Smithbucklin Jul 1998 - Jul 2010
    ● Provided support to 700+ users on a dozens of various platforms; ● Created/delivered learning for users in several formats; at all levels.● Composed user documentation for IT● Provided Tier II Support on an array of tools and add-ins for MS Office and others.● Coordinated with HR delivering new hire training for employees;● Developed proficiency tests for HR screening.
    View
  • Safer Foundation
    Executive Assistant To The President
    Safer Foundation Mar 1997 - Jul 1998
    ● Managed schedule and organized workload for President/CEO● Organized Board meetings. ● Provided technology support for staff users● Designed and published fundraising program books
    View
  • Chicago Public Schools
    Statistician/Tech Support
    Chicago Public Schools Aug 1994 - Mar 1997
    ● Supervised team of three (3) support team members. ● Generated reports for Board of Education review. ● Tracked vendor contract compliance. ● Supported users for IT related instruction. ● Developed and published information packets for vendor outreach programs.
    View
  • Sears, Roebuck And Co.
    Systems Specialist
    Sears, Roebuck And Co. Feb 1990 - Aug 1994
    ● Created complex spreadsheets for analysis of product price point, style and sku● Coordinated data between Buyers and Vendor sources; ● Analyzed and input merchandise information within the Sears Mainframe.● Resolved Sears sales staff issues. ● Designed presentations. ● Managed carpet claims with sources on behalf of 700+ stores.
    View
  • Mcdonald'S
    First Assistant Manager
    Mcdonald'S Mar 1987 - Feb 1990
    ● Delivered Crew Training Program for multiple area McDonald's Stores; ● Created crew work schedules; ● Audited Cash Sheets/Deposits; ● Balanced nightly deposits; ● Conducted monthly inventory.● Ran shifts with the crew
    View

Pamela Akins Skills

E Learning Training Staff Development Nonprofits Instructional Design Curriculum Design Adult Education Public Speaking Event Planning Higher Education Fundraising Microsoft Office Social Media Leadership Learning Management Systems Research Educational Technology Non Profits Project Management Windows 7 Analysis Teaching Imis Coaching Customer Service Nonprofit Organizations Microsoft Excel Microsoft Word Powerpoint Presentation Development Report Writing Training And Development Sharepoint Instructional Technology Access Supervisory Skills New Hire Orientations Hiring Practices Customer Satisfaction Curriculum Development Teaching Adults Multimedia

Pamela Akins Education Details

Frequently Asked Questions about Pamela Akins

What company does Pamela Akins work for?

Pamela Akins works for Kern County Department Of Human Services

What is Pamela Akins's role at the current company?

Pamela Akins's current role is Technical Support Engineer.

What is Pamela Akins's email address?

Pamela Akins's email address is pa****@****ail.com

What is Pamela Akins's direct phone number?

Pamela Akins's direct phone number is +131221*****

What schools did Pamela Akins attend?

Pamela Akins attended Grand Canyon University, Purdue University Northwest, Langevin Learning Services, Harold Washington College, Hamburger University, Mcdonalds Oakbrook Hq, University Of Oklahoma, Tulsa Technology Center-Broken Arrow Campus.

What are some of Pamela Akins's interests?

Pamela Akins has interest in Children, Economic Empowerment, Civil Rights And Social Action, Education, Poverty Alleviation, Human Rights, Health.

What skills is Pamela Akins known for?

Pamela Akins has skills like E Learning, Training, Staff Development, Nonprofits, Instructional Design, Curriculum Design, Adult Education, Public Speaking, Event Planning, Higher Education, Fundraising, Microsoft Office.

Not the Pamela Akins you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.