Pamela Tolf, Shrm-Scp, Gallup-Certified Strengths Coach Email & Phone Number

United States

Mclean, Virginia, United States

Responsible for a variety of outsourced HR functions for Vault clients.

• Expertise: Business, Operations and HR Strategy, Talent Acquisition and Retention, Employee Engagement, Performance Management, Employee Relations, Employment Law, Learning and Development, Benefits, Compensation.
• Assessed business and human resources operations and developed and implemented new strategies to improve efficiency and efficacy. Developed and implemented new operational and Human Resources systems and processes.
• Developed and provided training to HR personnel. Provided recommendations on hiring practices, performance management, employee relations and employment law, training and development, and benefits.

Rosslyn, VA

• HR department of one supporting 45 employees. Responsible for all HR operations and strategy for the organization. Responsible for all aspects of office administration.
• Oversaw selection and administration of all benefits and compensation programs, processes, and audits including federal and state regulatory requirements.
• Developed and led execution of HR life cycle processes and tools including:o Staffing – created and updated job descriptions, interview selection guides and new hire orientation and onboarding process. Recruited and.
• Introduced and facilitated roll out of Clifton StrengthsFinder assessment and Gallup Q12 employee engagement survey to inculcate a developmental culture and improve employee engagement.
• Created and led employee engagement committee “The Ministry of Fun”. Facilitated relationship and team building activities such as Amazing Race, Pizza and Board Games lunches, Movie/Sundae afternoons, staff.
• Provided consultation, coaching and advice to senior leadership on employee relations, performance management, talent development, succession planning, team building, risk management, diversity inclusion, training and.

Washington DC

• Managed and was fully accountable for the performance of 12+ high profile stores in Washington DC - a $15 million portfolio. Achieved anywhere from +7% to +20% year on year sales and profit growth.
• Improved district wide customer satisfaction and product quality, improving the percentage of “highly satisfied customers” from 57% to 80%.
• Led and supervised 150+ staff: developed store manager talent, improved employee engagement and retention, and lowered turnover from 118% to 58%.
• Achieved District Manager Coach certification. During full tenure as District Manager (2003-2007 & 2012-2014), coached 7 District Manager Trainees. Developed and promoted 3 Store Managers to District Managers and 1.
• Awarded Talent Development in Washington DC, 2012.

Washington D.C. Metro Area

• Led & managed the HR operations and strategy for 250 stores, 4000 employees, covering 27 districts across DC, MD, and VA – generating $340 million in revenues. Worked collaboratively with HR & ops. senior leadership to.
• Managed & administered core HR processes (employee relations, performance management, talent development, succession planning, change management, team building, training, benefits and compensation). Conducted Annual.
• Played pivotal role in company re-organization 2008, 2009, and 2010 respectively. Oversaw closure of 27 stores & 200+ job eliminations. Helped transition employees into new roles & spear-headed change management.
• Oversaw & coordinated recruitment, hiring, transfers, on-boarding & training for 300+ managers, district manager and directors.
• Provided consultation & coaching to clients on employee relations, performance management, talent development, succession planning, team building, risk management, diversity inclusion, training, compensation and.
• Partnered & liaised with cross-functional teams to provide support, solve problems, create, implement new programs. Participated in creation of a major competency guide for retail positions which was implemented across.

Metro Washington DC And Southern CA

• Managed and had full responsibility and accountability for the performance of 10 to 12 stores in Northern Virginia and Southern California.
• Led and supervised 150+ staff: developed store manager talent, improved employee engagement and retention, and lowered turnover significantly.
• Achieved double digit year on year sales and profit growth.
• Consistently recognized high performance, select awards include:o Talent Development in Mid Atlantic, 2005 o Most Effective District Manager, VA/DC, 2005 – overall performanceo District Manager of the Year for.

Washington D.C. Metro Area, Central And Southern Virginia And North Carolina

• Led delivery, executed, and ensured effectiveness, consistency and relevancy of all training and performance development programs to 500 stores in 5 states – MD, DC, VA, NC and WV.
• Managed area training budget of $500,000; responsible for implementing training programs in 8 training centers; included selection, certification, and ongoing assessment of classroom facilitators and manager trainers.
• Developed content for, delivered and facilitated workshops on staffing, coaching and developing, performance management and HR policy and laws.
• Counselled and advised 20+ senior staff - regional directors and district managers on staff development issues and performance improvement strategies. Coached and mentored 2 Senior Training Specialists.

Reston And Sterling, Virginia

• Managed 2 stores in Northern VA and increased sales of stores by 30% to $25,000 and $32,000 respectively.
• Trained 10+ newly hired/promoted managers in role of certified Manager Coach Mentor and coached other store managers on operations and training as a Master Learning Coach. Developed 3 Assistant Store Managers and.
• Recognized as Store Manager of the Quarter for Q2 for the Mid Atlantic in 1998.

Fairfax And Reston, Virginia

Fairfax And Clifton, Virginia

• Led and managed daily operations of a child care center.
• Achieved monthly, quarterly and annual enrollment targets consistently.
• Hired, trained and managed staff. Ensured creation of and reviewed lesson plans.

Bis In Human Resources, Human Resource Management, Gpa:3.95

Completed a Bachelor in Individualized Studies degree with a concentration in Human Resource Management in December 2016.

Icse And Isc, General Studies

Activities and Societies: School captain in standard XII, house captain in standard X, prefect and member of student council in standards.

Accelerated Strenghths Coaching, November 2018