• Serve as Document Management Administrator for the setup and migration of documents into the DMS for Atlanta BeltLine• Provide training for DMS as well as Microsoft Office products• Provide document processing, desktop publishing and consulting services• Perform all bookkeeping, recordkeeping activities and overall business management tasks• Provide excellent customer service• Manage various consulting projects, including DMS integration, book publishing, process automation, and database design and administration

• Provide document integration services, publish technical manuals, proposals• Perform various desktop publishing services (business cards, brochures, newsletters, etc.)• Perform copy editing, proofreading• Design and publish web pages• Perform all bookkeeping and recordkeeping activities• Provide excellent customer service• Manage various projects, including hiring and supervising Independent ContractorsProposal Integrator / Production Lead (Subcontractor for aeronautics company)• Conducted process planning and management for the production of large aeronautics proposals to ensure proposal meets RFP requirements for format and delivery• Collaborated with teams of writers, engineers, graphic artists, administrative personnel, and outside vendors• Integrated text and graphics submitted by proposal team members• Performed general proposal formatting• Create graphics• Performed text and graphics scanning and manipulation• Coordinate printing and perform book checking activities• Create final PDF files to accompany book deliveries• Mentored Proposal Development Center employees who are new to the proposal integration process

• Provide new-hire training as well as enhancement training to current Specialists• Provide training in Word, PowerPoint and Excel, Payne Numbering, MacPac, Innova Numbering, DocXtools, various DMSs, as well as other tools and processes.• Provide guidance as needed to Specialists and Teams tasked with complex projects.• Develop and maintain training materials.• Created various macros as well as customized Word and Excel ribbons to provide shortcuts for common document processing tasks.

• Research and test various analytics tools to collect and structure data and create visualizations to analyze data from various systems located at client sites.• Design Microsoft Access databases and create queries and reports for the Technology & Project Management teams.• Provide daily oversight of Document Services operations for Specialists serving various law firms and internal corporate customers• Create and test processes for departmental procedures• Wrote complex macros and alter Visual Basic code to automate document processing tasks• Update Microsoft ribbon to include customized macros• Developed and maintain Access Job Tracking database with tables, queries, forms, and reports to replace an Excel workbook for logging and tracking the status of jobs coming into the department, enable simultaneous operator access, and maintain various client, employee, and document records• Developed Access dashboard to display current status of jobs in-house• Created metrics in Excel (charts and pivots) linked to live Access database data to evaluate operator performance, customer usage, average turnaround, and various other measurements.• Developed Job Ranking calculator using Excel to provide customer quotes for time estimates for various types of jobs• Developed Error Grading Scale using Microsoft Excel to evaluate operator competencies and pinpoint challenge areas• Prepared weekly and monthly billing reports• Facilitated weekly leadership meetings• Assist with establishing department guidelines and best practices• Implemented training programs for new and experienced operators• Host train-the-trainer sessions for onboarding new clients• Performed document conversions (Acrobat, Nuance), formatting (MacPac, Payne, DocXTools), revisions, comparisons (Workshare), create Excel formulas, PowerPoint presentations, Adobe fillable forms• Access client environments through Citrix connections to process documents stored in FileSite, eDocs and NetDocuments

• Performed editing and layout of inside book pages• Provided book cover layout and design• Converted hand drawings to digital images• Created and maintain website• Provided customer service; establish contact and ongoing communication to keep them informed of the status of their projects • Coordinated all book publishing projects• Conducted bookkeeping and record-keeping activities• Calculated estimates and create invoices• Setup and maintained pricing structure

• Created business cards, flyers, brochures, large technical and training manuals• Managed desktop publishing projects involving 5 to 7 people• Coordinated use of independent contractors and outside vendors• Communicated with customers regarding changes in requirements and project progress• Arranged delivery of completed projects to customers

• Supervised Word Processing Department employees• Logged and monitored legal documents for processing, determined timeline for completion, delegated assignments to department personnel, and reviewed completed work prior to release• Processed all legal documents associated with Labor, Real Estate, Estate Planning, Immigration, and Litigation law• Developed and maintained Q&A database to track legal documents• Ongoing collaboration with Administration regarding the employee review process