•Lead organizational and project monitoring, evaluation, and learning (MEL) teams; develop annual MEL roadmap and budget•Lead and commission user insights research in target markets with innovative research methods to inform the sector on best practices for market development

•Established and carried out annual research roadmap to support Innovation and Strategy at MHHE•Launched an audit of all Voice of Customer activates across the org leading to a roadmap to the future state of VoC research at MHHE•Led internal and contract research teams conducting ongoing, ad hoc, and thought leadership research•Provided research best practices guidance and survey/analytical technical support across MHHE

Stepped out of leadership role to launch a nonprofit. Continued to deliver market research consulting services to RNL clients.

•Led the market research consulting division for firm specializing in enrollment and fundraising management consulting for higher education institutions•Managed a $2M+ revenue goal and a team of ~10 consultants/analysts, including FTE and contractors•Developed data-driven insights and strategic recommendations to senior leadership at colleges and universities•Developed proposals and gave sales presentations to generate new market research business •Developed new product offerings, increased efficiency of existing offerings, presented at industry conferences, and conducted research for higher education thought leadership