I supervise the Initial Data Operations workgroup where we receive, open, image, and data enter all paper mail that's received by the Idaho State Tax Commission.

Lead Worker for the Image and Data Management work group.

•Process requests for new permitted accounts from Idaho Businesses. •Respond to Taxpayer inquiries regarding the need for a new account or changes to an existing account.•Maintain existing permitted accounts. •Process and Monitor Multi-Level Marketing Sales Tax Applications.•Process Powers of Attorney. •Review 100% of Powers of Attorney processed within the Agency and monitor for corrections from processors.•Prepare and provide training during scheduled meetings with all… Show more •Process requests for new permitted accounts from Idaho Businesses. •Respond to Taxpayer inquiries regarding the need for a new account or changes to an existing account.•Maintain existing permitted accounts. •Process and Monitor Multi-Level Marketing Sales Tax Applications.•Process Powers of Attorney. •Review 100% of Powers of Attorney processed within the Agency and monitor for corrections from processors.•Prepare and provide training during scheduled meetings with all POA Processors.•Handle inquiries from CPAs or Filing Services regarding the validity of POAs. •Assist in creating POA policy.•Create monthly and quarterly POA Quality Control reports and advise the Division Administrators of the current trends and error rates. Show less

• Take inbound calls from taxpayers regarding their tax debt. • Make outgoing calls to taxpayers in an attempt to collect on delinquent tax debt.• Respond to taxpayer mail.

Assist clients in a distinguished manner to resolve delinquency and collect debt while balancing business needs and client needs.•Providing expertise in reference to compliance and policy protocol. •Train new material and provide refresher courses to colleagues.•Escalating innovative ideas and suggestions which were used to improve work environment.•Collecting on delinquent credit card accounts while acknowledging the client's emotional and financial needs.•Educate… Show more Assist clients in a distinguished manner to resolve delinquency and collect debt while balancing business needs and client needs.•Providing expertise in reference to compliance and policy protocol. •Train new material and provide refresher courses to colleagues.•Escalating innovative ideas and suggestions which were used to improve work environment.•Collecting on delinquent credit card accounts while acknowledging the client's emotional and financial needs.•Educate clients on the ramifications of any concessional agreements. •Offer helpful and educated suggestions to clients who need assistance. Some clients have not yet considered alternate sources of funds aside their current income. •Effective fact finding through detailed conversation to assess the client’s needs and ability to pay.•Expeditiously document financial information in accurate detail to each account. Show less

Assist customers by taking and preparing orders in a unit I worked independently. I excelled in times of pressure and rush while still involving the customer in pleasant conversation.•Train new employees to work their own unit.•Complete inventory, clean-up, cash control, daily deposit, and related food service duties.

Actively involve the customer in friendly conversation while preparing their order. I completed all functions completely and efficiently. •Assisted in training of new employees.•Complete inventory, clean-up, cash control, daily deposit, and related food service duties.