Brooke G. Email & Phone Number

Atlanta, Georgia, Us

• Apply CWC methodology effectively and enforce project standards.• Create, execute, and revise project work plans to meet changing requirements.• Manage day-to-day operational aspects of a project and its scope.• Monitor furniture specifications and acknowledgments.• Review deliverables prepared by the team before presenting them to the client.• Minimize company exposure and risk on projects.• Ensure project documents are complete, current, and stored appropriately.• Keep the project team informed of changes within the scope of work.• Resolve and/or escalate issues in a timely fashion.• Continually seek opportunities to increase customer satisfaction and deepen client relationships.• Manage a workload of up to $4 million in sales annually.

Cartersville, Ga, Us

• Responsible for providing inspired leadership for the organization by overseeing 20+ Production/ Purchasing/ Admin positions, including mentoring and coaching. Daily making important policy, planning, and strategy decisions. • Develop, implement and review operational policies and procedures and Onboarding processes. • Responsible for hiring new talent and keeping team culture intact; handling all related HR issues. • Help promote a company culture that encourages top performance and high morale. • In charge of all Purchasing for the company & Inventory related responsibilities; including successful EOY inventory with >5% loss. • Works closely with senior leadership. • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations. • Daily planning for short and long-term Production goals. • Played a major role in recent Netsuite implementation. • Continually refining processes and procedures to be as efficient as possible, implementing best practices.

Jasper, In, Us

• Responsible for day to day scheduling of calendars, events, travel arrangements, personal appointments, etc. • Side by side interaction with top 3 Executives in the company. • Responsible for scheduling, planning and logistics of all private meetings within the company. • Entrusted with highest level of confidentiality due to nature of meetings, etc. Responsible for scheduling, planning and presenting various company events (sales meetings, etc) throughout the year. • Available 24/7 for the Executives due to tight and often changing schedules. • Tasked with juggling several ongoing projects at all times, as well. • Super facilitator for Corporate Initiatives/Sprints. • Trained on all aspects of the EOS System.

Marketing Coordinator (March 2015- October 2016)/ Customer Service Manager & Office Manager ( April 2015- 2017)

Bidding, acquiring, maintaining and marketing all city, county, state and federal ( GSA) schedules/contracts for furniture manufacturing companies. Many companies, due to budget, office size, etc; give this responsibility to CSRs or Marketing Managers; which is a huge overload for them. Contracts, when handled correctly internally; are a major financial gain for a company; but often, these easy moneymakers are falling thru the cracks due to employees that simply have too much on their plate to give the contracts the attention that they require. In my freelance consulting position, your contracts and potential profit are my only concern. I will make the red tape all go away and let your contracts bring you the money they're meant to bring you.

Senago, Lombardia, It

Responsible for starting up the US division (based out of Brazil, IN/IVC Industrial Coatings) of an Italian-based Coatings (Commercial finish/paint) Manufacturer. Hiring of staff, Incorporation details, insurance, tax preparation, international trade laws, traveling for introduction at US trade shows, marketing, liaison between US and Italy, banking, QuickBooks, payroll, etc. Responsible for approving final designs on brochures, price lists...even down to business cards. Responsible for setting up/ coordinating trade show layouts with the corporate office in Italy. Handling every aspect of starting new branch of company from ground-up. Start-up was shelved, hence the short duration.

Acquiring, bidding and maintaining all federal/ state/ city/ county contracts. Responsible for all GSA related activities including customer service. Liaison between company reps and corporate. Planning and organization for trade shows. Handling every aspect of Sales Administration, as well. (December 2010 thru Feb. 2012- returned to the company August 2015)

Responsible for all aspects of customer service for a long-established commercial furniture manufacturer.(NOTE: Collections and Customer Service from 1998 - 2005 & returned to Inwood Customer Service from 2009-2010.)

Manager of customer service department & responsible for performance of a six-person team.