Pamela Burne Email & Phone Number

Rochester, NY, US

Clarendon, New York, United States

Rochester, New York Area

Rochester, New York

Rochester

Manage, motivate, and develop a high performing team of individuals to mitigate exposure of $750 million book of business annually while maintaining a 99% resolution rate. Effectively managed team through change and improvement to meet budgetary expectation for FY18. Partnered with Training and Development to conduct organization specific training to aid.

• High energy, passionate, and results driven leader with excellent communication, and organizational skills.
• Responsible for overseeing a team of eight to ten Fulfillment Specialists to ensure quality processing of payroll as well as other print and fulfillment needs.
• Initiated Lean Six Sigma study to identify quick hit and long term process improvements which resulted in a reduction of 30+ hours per week of non-value time.
• Implemented the use of technology throughout the Print and Fulfillment Center to reduce the manual tracking of orders and payrolls which reduced the number of errors over FY14.

Audit

Coordinate team functions, schedule duties, problem solve, quality control.Acted as a liaison for escalated issues from Management.Mentore and develope training sessions for existing and onboarding employees.Represent the department on projects and relationships meetings.Initiate process improvements.Mitigate risk to Paychex, Inc. through audit.

Receivables And Collection Management

Taxpay

Penalty Abatement Center