Pamela Chou Email & Phone Number

- Ensuring system availability, integrity and performance at highest levels to minimise business impacts. Lead system recovery in disaster recovery runs.- system automation testing throughout various environments- Maintain and upgrade the enterprise content management system, design solutions and build proof-of-concept demos to business departments.- Extensive knowledge of the enterprise Correspondence Content Management System, automated document recognition and classification systems as well as records management systems.

• Responsible for an organizational wide document and records management system including inbound and outbound business critical records and workflow.• Continuous stakeholder, vendor and customer relationship management and maintenance• Continuous system improvements, incident triage and problem solving. Liaise across multiple business units, and IT partners.

Victoria, Australia

• Responsible and lead an eDOCS system upgrade at a Government department• Involved in a Sharepoint review, improvement and implementation project for a Utilities company• Involved in a Livelink upgrade project for a Water company• Responsible for a Data Centre relocation project of a Document Management System for a Utilities company

Customers include three major utilities companies, Jemena, SP Austnet and UED. This role involves the deployment, maintenance, business analysis and consulting and administration of several systems within the Jemena and SP Austnet environment.Systems include: enterprise document management systems (Livelink, Content Server, Sharepoint, Objective), treasury applications (Quantum, Tax N-able), records management (TRIM), HSE and Quality applications (SiteSafe, SAI Global Toolkit), Project management application (Primavera), Organisational planning and charting (OrgPlus).DB: Oracle and SQL 2005Programming: Oracle SQL, SQL• Successfully and proven to have became a subject matter expert in the usage of responsible application services.• Represent department and business with internal and external parties.• Managed a Livelink application upgrade (v.9.5.1 to v.9.7.1) for Jemena and completed successfully.• Prepared Project Mandates and Statement of Works for Jemena. SOW prepared was also used by other business as guidance.• Liaise between the Jemena’s (now including SP AustNet) managed services provider and internal users.• Technical and Functional knowledge of various enterprise applications, including OpenText LiveLink, Sungard Quantum, OrgPlus, Tax N-able, TRIM, Quality Centre and ACL.

• Responsible and lead an eDOCS system upgrade at a Government department• Involved in a Sharepoint review, improvement and implementation project for a Utilities company• Involved in a Livelink upgrade project for a Water company• Responsible for a Data Centre relocation project of a Document Management System for a Utilities company

• Examine, analyse, plan and manage business requirements and roll-out functional, process changes and enhancements. As well as provide analysis, and risk assessment for system changes.• Monitor, mentor and manage business critical application in throughout various situations, including system outages and disaster recovery handling.• Provide all required details to the technical support team of external vendors and/or external resource providers. And raise any production environment security breaches, and recommend improvements to production environment security.

• Involved in a large website maintenance and re-development project for Tourism Victoria. Duties include, requirement gathering, prepare and update functional specifications for both the Administration and the public portals.• Successfully implemented and assisted a large web application for the Nurses Board of Victoria to UAT (User Acceptance Testing).• Liaise with clients and assist in gathering, analysing and solving client requirements, through various methodologies including agile methodology and gap analysis for clients including: Telstra (Channels), the Nurses Board of Victoria, Road, Traffic & Authorities (NSW), Fairfax Digital and AAA Tourism.• Lead and managed a team for a large telecommunications project and to ensure the quality of work that is delivered to the clients. Quality levels increased dramatically and error rates dropped from 20% to 2%.• Involved in a website re-development project for the Australian Wild Life Centre.• Prepared test cases for clients including the Cricket of Australia, Fairfax Digital (Sun Herald) and the Nurses Board of Victoria.• Assist and advice clients during project development with any strategies or solutions for a high-quality product.

Opentext Consultant Certification - Otlbc, Opentext Consultant Certification - Otlbc, Otlbc Certification

Itil Foundation Certificate V3, Itil Foundation Certificate V3

Master, Information Systems

Bachelor, Information Systems