Sales | Account Management, Strategic Accounts - Targeted delivery against specific client needs resulting in a 33% increase in margins for all new contracts.- By delivering results, customer satisfaction scores across all categories were 95%+ [Dec 2023 QBR] and separately, we placed in the top 5% of global preferred providers per client feedback [awarded May 2023]. - Established trusted relationships with key accounts and clients, to become vendor of choice when seeking resources [60% wallet share]

Acquisition Integration planning for Slack, a business communications platform- Drove cross-functional stakeholder engagement, acquisition integration planning and alignment to develop Day 1 solutions for Slack [business communications platform]. - Created operational | systems foundation to enable the Partner Lead Pass Program which created excitement and increased demand within the partner ecosystem for new offers.

Launch initial subscription | consumption-based offers worldwide- Piloted GTM approach for initial Hybrid Cloud offers by aligning and enabling cross-functional teams to meet partner and customer expectations. Launched initial subscription | consumption-based offers worldwide and created cross-functional feedback loop to govern and identify critical touch points which targeted optimization of customer | partner journeys.

Acquisition Integration (SaaS security company): Quote to Cash for Cloud and Business Mobility company- Created repeatable | scalable full absorption plans (including impacts to personas + user stories) to drive revenue growth, optimize cross-functional operations and deliver superior customer | partner experience for use as a template for subsequent acquisitions.

Inaugural acquisition integration (security company) into Customer Experience | Success- Integrated and scaled cross-functional operating model from acquired security company to Customer Success, continuing 40%+ YoY growth, optimizing customer value realization while meeting | exceeding financial objectives (e.g., upsells, expansions, renewals, retention).

Drive strategic initiative to launch inaugural Customer Success Program for SaaS company - Partnered with Chief Revenue Officer [CRO] on strategic initiatives by leading 15 global teams and partnering with executive stakeholders to create a Customer Success organization and offerings to increase renewals | retention, reduce time to realized value, increase adoption | engagement |wallet share and drive revenue expansion from $2B to target revenues of $10B by Year 5.

Promote strategic initiatives leveraging AAA’s core strengths to create disruptive businesses via the innovation lab and venture investments- Solved first-last mile transport by working with public and private entities to offer disruptive, robust, user-centric multimodal mobility solutions with new revenue | business models [Targets: year 5 revenues of $70M, NOI of 12%, reposition AAA legacy branding and increase new membership by >5%]. - Secured investment from manufacturing partners such as Toyota to provide funding and 350 all-electric vehicles (including autonomous) to be used in a proposed 9-county Bay Area multimodal offering over the course of 3-5 years.

Advance strategic initiatives for immersive entertainment experiences (virtual reality, augmented reality) from Lucasfilm, Industrial Light & Magic, and Skywalker Sound- Pioneered efforts to design new business | revenue models, customer experience concepts, offerings, distribution partners, monetization strategies. Raised $125M from Disney CFO to execute against strategies and plans.- Spearheaded business planning for Virtual Reality experiences in Disney Parks for 2018 to create a 21st century theme park with bankable intellectual property from Disney, Lucasfilm and Pixar.

GTM Strategy for cloud / security solutions and virtualization software- Developed solutions and go-to-market strategies to increase bookings and completed over 400 deployments by enabling strategic partners [15 systems integrators and 50+ channel partners] along with internal capabilities adding $27M in revenues.

Sales strategy for next-gen business collaboration, communications and networking solutions.- Partnered with Chief Revenue Officer to develop compelling customer-specific value propositions to meet C-suite financial objectives and optimize customers’ capabilities. Successful penetration of accounts by 35% and improved sales conversion rates by 20%, adding $30M in sales.

Acquisition valuation and integration for digital signatures and transaction management platform (Pre-IPO). Responsibilities include international expansion planning, prioritizing new initiatives and investor presentations.- Secured Board approval with Chief Financial Officer for first international acquisition [$13M] to expand market share and penetrate new geographies. Conducted due diligence; analyzed tax, regulatory, and legislative impacts. - Created revenue growth and market expansion plans for investor presentations, closed $85M funding round [pre-IPO].- Launched acquisition integration with Founders of parent company and $12M target company to develop integrated market offerings and go-to-market strategies realizing synergies resulting in a 50% increase in target vertical revenues.

Strategy for networking company. Acquisitions Integration, $20M - $6B. Business needs to develop profitable new product / service offerings for partners and customers. Evaluated and secured funding for investments / initiatives- Designed strategy for acquisition integration efforts (target valuations from $18M to $6B) to leverage innovative business models and capitalize on synergies. Combined revenue growth of up to 40% per year within the first year