Pamela Angelica Del Prado Email & Phone Number

Philippines

Assists category managers in submitting various master data maintenance requests; Aids First Aid and Safety sourcing manager in analyzing vendor price changes; Audits contracts, financial reviews, and supplier business reviews uploaded to Ariba;Maintains scheduled reports as needed;Liaises with First Aid and Safety vendors as needed;Facilitates wholesale material common data meetings with pertinent stakeholders;Performs other ad hoc tasks as needed

Provided customer service and basic troubleshooting for users of an online video sharing platform via Twitter; Supported basic queries pertaining to copyright, policies, account recovery, and channel management and performance; Ensured that unfamiliar and urgent concerns were escalated to the appropriate department; Assisted in filing and tracking known technical issues

Madrigal Business Park, Alabang, Muntinlupa

Performs routine data entry of items for specific warehousesManages ad hoc requests for material and garment position edits

Mall Of Asia Complex, Pasay City

Credentials Manager and Roster POC: May 2015 - November 2016Managed program-related credentials (password resets, account updates, account creation/deletion) and ensured site compliance as per client’s requirement for archiving relevant accounts for inactive employees;Worked hand in hand with Queue Moderators and Subject Matter Experts on submitting tickets for tools issues requiring escalation and further troubleshooting;Assisted team leaders and subject matter experts in navigation of program-related tools;Ensured that access rights for other credentials managers are up-to-date and functionalMaintained program roster of active employees and other related reports (access management, payroll validation)Case Mentor: October 2014 - May 2015Monitored agent interactions through phone and chat, preferably real-time, in order to check processes and documentation;Analyzed data for specific trends that may be useful and detrimental for the program's overall performance.Customer Support Professional II: April 2014 - October 2014Provided accounts and billing support and basic troubleshooting services via phone and chat for a multinational software company

Assisted Korean students in learning English as a second language in specific subject areas such as Story Speaking, Grammar, and Debate and Discussion

Assisted Japanese students in learning English as a second language

Philippines

Assisted Korean students in learning English as a second language in specific subject areas such as writing, reading, and listening

Pricing Analyst: January 2010 – December 2012Repriced items correctly based on the data collected by competitive shoppers;Ensured error-free pricing by scrutinizing automated outputs from the pricing engine;Helped prevent potential loss of sales by negotiating for lower cost as much as possible;Assisted in keeping the product catalog up to date by informing the marketing team of items that have to be moved out or reinstatedMarket Specialist: January 2009 – January 2010Ensured that the company's products' prices are the lowest among the market by doing comprehensive research against major and minor competitorsOrder Manager / Quality Monitoring Analyst: October 2007 – January 2009Served as liaison between product manufacturer/supplier and sales representative;Prepared purchase orders to be sent to manufacturers/suppliers;Made sure that the deadlines given by the client for the order is met;Ensured that the entire order goes smoothly, down to the tiniest detail;Kept merchandising and sales departments updated regarding vendor/supplier inventory updates

Remotely monitored calls sent from Canada and USA for a telecommunications account;Provided constructive feedback to the consultants with proper use of positive scripting;Attended calibration sessions with colleagues inside and outside of the country to ensure that standards are at par with fellow QAS’s

Compiled updates and tips for customer service and product knowledge for a kitchen appliances campaign; Did calibration sessions with QA analysts; Coached agents regarding their strong points and areas of opportunity

Provided excellent customer service and sales to both the customer and the client in booking hotel reservations; Rendered administrative work as the team scribe during meetings; Mentored the 7th, 8th, and 20th batch of new hires; Entrusted to do QA evaluations and peer coaching as an Apprentice to help speed the ramp up