Pamela Dodson Email & Phone Number

Charlotte, Nc, Us

* Manage transaction lifecycle from quote to cash – identify account requests and coordinate/manage internal support team resources to ensure customer satisfaction. * Review, manage, and maintain pipeline and forecast with assigned Client Director.* Work independently with assigned customers to address questions/issues and provide timely solutions.* Assist in structuring deals with Client Directors. Prepare customer pricing and proposals for assigned accounts using the parameters set by assigned Client Directors per account.* Work with assigned Client Directors to develop and maintain vendor relationships in order to gain improved communication, increased discounts, and fast turnaround on registration/special pricing requests. * Accept all customer orders; verify bookable documents are complete and accurate prior to bookings.* Submit invoices, work aging reports, and past due invoices for assigned accounts to ensure timely payments.

Charlotte, North Carolina Area

FORMERLY DIMENSION DATA● Achieved 160% of targeted incentive plan by utilizing vendor relationships and ensuring client satisfaction.● Completed 100% of requests within company SLAs. ● Contributed to sales planning meetings and Quarterly Business Reviews with assigned sales team.● Recognized for being in the top 5% of the company for low order rejection rate due to input error. ● Provided RFP assistance by requesting pricing from vendors/distributors. ● Revised and refreshed quotes.● Verified, received and processed orders for Product, Professional Services, and Managed Services. ● Provided backup support to other team members when needed to ensure all department goals were exceeded. ● Created, ran, and formatted individualized reports as requested by clients and/or sales, including but not limited to Procurement Spend and Tracking. ● Used independent discretion and decision making in the design and setup in eProcurement system, the proper global transaction model, and discount codes taking into account deal IDs, compliance, trade policies, and project objectives.● Mentored and trained several colleagues on systems and company processes. ● Monitored a team of 4 Inside Client Specialists shared inbox to ensure proper workflow.

Charlotte, North Carolina

● Served as a central point of contact for clients, sales account teams and partners for Professional Services / Technology and attached service opportunities.● Initiated the creation of new client profiles in CRM tool (DD Direct).● Secured Believe in Greatness award and featured on company website for exhibiting excellence in company values. ● Achieved the first Employee of the Month award for providing consistent exemplary service to sales and customers.

Charlotte, North Carolina Area

● 6-month contract to hire position for NTT Ltd/formerly Dimension Data.● Coordinated Return Material Authorization (RMA) requests from clients.● Delivered timely and high-quality oral and written communications with clients, vendors, distributors, sales and sales managers as it relates to all quotations, product availability, orders, and order statuses.

Charlotte, North Carolina Area

● Secured profitable package sales and upgrades by providing solutions to existing customers.● Maximized customer satisfaction and retention by initiating follow-ups after consultation and installation.● Conducted training classes for multiple departments with class sizes exceeding 30 internal representatives as well as one on one training for new hires directly.● Assisted Charlotte Sales Manager daily with time restricted tasks including but not limited to returning phone calls and making two-day living calls, creating, and delivering meeting agendas, presenting in training sessions, and performing ride-along checks.