Pamela Dodson Email & Phone Number

Charlotte, NC, US

* Manage transaction lifecycle from quote to cash – identify account requests and coordinate/manage internal support team resources to ensure customer satisfaction. * Review, manage, and maintain pipeline and forecast with assigned Client Director.* Work independently with assigned customers to address questions/issues and provide timely solutions.* Assist.

Charlotte, North Carolina Area

• FORMERLY DIMENSION DATA
• Achieved 160% of targeted incentive plan by utilizing vendor relationships and ensuring client satisfaction.
• Completed 100% of requests within company SLAs.
• Contributed to sales planning meetings and Quarterly Business Reviews with assigned sales team.
• Recognized for being in the top 5% of the company for low order rejection rate due to input error.
• Provided RFP assistance by requesting pricing from vendors/distributors.

Charlotte, North Carolina

• Served as a central point of contact for clients, sales account teams and partners for Professional Services / Technology and attached service opportunities.
• Initiated the creation of new client profiles in CRM tool (DD Direct).
• Secured Believe in Greatness award and featured on company website for exhibiting excellence in company values.
• Achieved the first Employee of the Month award for providing consistent exemplary service to sales and customers.

Charlotte, North Carolina Area

• 6-month contract to hire position for NTT Ltd/formerly Dimension Data.
• Coordinated Return Material Authorization (RMA) requests from clients.
• Delivered timely and high-quality oral and written communications with clients, vendors, distributors, sales and sales managers as it relates to all quotations, product availability, orders, and order statuses.

Charlotte, North Carolina Area

• Secured profitable package sales and upgrades by providing solutions to existing customers.
• Maximized customer satisfaction and retention by initiating follow-ups after consultation and installation.
• Conducted training classes for multiple departments with class sizes exceeding 30 internal representatives as well as one on one training for new hires directly.
• Assisted Charlotte Sales Manager daily with time restricted tasks including but not limited to returning phone calls and making two-day living calls, creating, and delivering meeting agendas, presenting in training.