Pamela Nathan Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois

● Manage relationships with hotel departments, third-party event planners, and vendors continually to make certain their business needs are completed on a timely basis● Verify business center’s operational systems comply with corporate policies and procedures● Motivate, develop, coach, associates, supervisors, and center managers to achieve sales and service objectives. Prepare and deliver performance evaluations● Research and implement operational improvements to support increased revenue growth: Grew revenue 40% in the first year ● Perform audits and updates of center’s Standard Operating Procedures, and operating systems● Manage center financials, submit payroll processing; and prepare and analyze fiscal reports ● Monitor, evaluate, and maximize customer service delivery and satisfaction, liaising with customer and corporate● Ensure center’s achieves targeted revenue projections to exceed all key performance indicators ● Developed plan to maintain and improve center imaging, impact zones, and display areas

Remote

● Developed and managed online marketing campaigns effectively driving brand awareness and engagement to social media pages (Hootsuite, MailChimp, Twitter, Facebook, and LinkedIn) ● Monitored online public relations to guarantee the success of client campaigns ● Assess social media marketing strategies to determine the rate of return ● Identify and tap into new marketing channels

Chicago, Il

● Oversaw daily operations of 5 non-clinical service delivery staff and 1 Physician's assistant ● Created and updated process documents for patient care coordination and complaint resolutions ● Collected, analyzed, and reported operational metrics of the clinic (patient satisfaction, performance standard, expenses, patient scheduling, missed appointments) ● Executed programs to improve productivity and profitability with a focus on satisfying consumers ● Collaborated as part of cross-functional teams to meet the needs of patients and daily operations, organizing monthly physician and laboratory scorecard meetings ● Applied solution-oriented approach to resolve conflict, manage staff, collaborate with strategic partners achieving optimal results increasing consult turnaround time by 40% ● Facilitated on-boarding for current and new support staff ● Prepared and delivered performance evaluations for patient support staff ● Coordinated schedules to confirm proper physician coverage for clinical patient support

Greater Chicago Area

Supervisor/Team Lead● Supervised 8-20 Care Advisors in call center environment ● Monitored and coordinated staff scheduling, shift coverage, vacation/personal/sick time off ● Encouraging staff performance quality; emailed daily metrics, and updated weekly goals ● Held individual staff meetings regarding work environment or performance issues ● Guided staff with any troubleshooting, questions/issues/concerns, client/patient relations ● Documented shift management reports emailed to upper management daily ● Coordinated recruitment, and training to ensure performance targets were exceeded

Greater Chicago Area

● Inbound client service calls; Sexually Transmitted Disease (STD) consumer education.● Sales of STD lab tests, testing coordination and schedule for patients, post sales customer support exceeding salesgoal● Handled escalated patient/client calls, troubleshoot customer service and lab testing issues● Scheduled doctor to patient phone consultations

Greater Chicago Area

● Created and maintained an online client file system implementing a cloud system ● Data entry and company database maintenance ● Collected and managed donor and recipient files, background checks ● Coordinated donors and recipients matches ● Followed up with informational consultations via phone and email ● Clerical; office and client invoices and receipts, arranging mail, online ordering, expense reports ● Arranged donor travel, hotel, flight, transportation bookings, and payments ● Coordinate documents between attorneys, mental health professionals, and medical clinics

Bachelor Of Business Administration (B.B.A.), Marketing

Copywriter

Activities and Societies: Sept. 2007 Standup Comedy at Madriver – Chicago, IL March 2006 Western Michigan University East Hall Art Gallery.