Pamela Gallimore-Wong Email & Phone Number

Kirkland, Wa, Us

Cleveland, Oh, Us

As the Director of Transformation & Innovation, also serving as Chief of Staff to the Chief Strategy Officer, I drive initiatives that foster transformation, strategic growth, and innovation within CBIZ. With a focus on aligning and executing cross-functional strategies, I collaborate closely with senior leadership to identify and prioritize transformative opportunities that deliver meaningful, long-term impact.My role is grounded in building and maintaining the foundation necessary for successful transformation and innovation, from establishing strategic objectives to implementing effective, actionable plans. Leveraging my background in IT, I orchestrate complex projects and manage high-level initiatives that push the envelope on innovation, providing support that aligns our Business Transformation & Innovation team with CBIZ's broader objectives.

Support Chief Information & Digital Officer, and Department Leaders to ensure the growing internal IT organization is structured and has the resources to achieve the firm's goals in relation to IT initiatives and support. Set strategy for growth and project completion, develop roadmaps, and provide oversight of ROI, KPIs and reporting.

Austin, Texas, Us

Drove successful execution of strategic initiatives supporting C-level goals; managed large, complex, cross-functional programs that delivered high-impact value to Enterprise customers & Job Seekers.◈Acted in the Chief of Staff capacity to the General Manager (GM) of the Enterprise Search Team◈Managed annual planning process, objectives and key results, and roadmap for Enterprise Resume Search Team ($40M, 65 employees), resulting in improved velocity, increased profitability, and increased revenue by 14%◈Owned and drove team rhythm of the business to execute and report on the strategic plan, including quarterly Business Reviews (QBR) and expanded global team monthly all-hands meetings◈Facilitated communication between the GM and stakeholders (internal and external), ensuring transparency and alignment across the team◈Owned and executed quarterly Employee Engagement Survey; worked with HR to set initiatives to increase engagement and enhance team culture◈Project managed cross-functional strategic initiatives across people, process and technology:-->Championed and built Indeed International PMO: Built and launched global program management framework, created onboarding playbook, hired, and mentored Project Managers.-->Championed and built Indeed Global Unified Navigation: Managed global program across business organizations to streamline and improve client desktop and mobile navigation experience, and optimize business efficiencies-->Introduced and Trained PM Methodologies: Led transition of 8 agile teams from Kanban to Scrum; trained 90+ employees on Agile methodologies, resulting in a 14% increase in revenue in 2 quarters (12 sprints)

Seattle, Wa, Us

Managed highly complex, strategic, global, technology programs and projects ◈Acted in the Chief of Staff capacity to the Vice President of Starbucks Technology◈Managed annual planning process, objectives, governance and key results, and roadmap for the Starbucks Technology Team◈Managed portfolio governance process to identify the most impactful initiatives◈Project managed cross-functional strategic initiatives across people, process and technology:-->Reduced Azure Cloud Services FY annual operating plan consumption forecast by $5M by implementing a chargeback model to ensure accurate total cost of ownership-->Addressed $2.6M Point of Sale cash variance issue by integrating cash management system with new retail store smart safes; completed 25-store pilot install on time/ under budget-->Led scrappy 60-day, Retail Sales Applications proof of concept in 20 Canadian retail stores to test expanding market reach to non-Starbucks Rewards Program customers; rolled out across North America with estimated revenue uplift of $20M annually.

Bellevue, Wa, Us

◈Managed Program Management Office, drove completion of master program plan, led weekly executive status reporting, and monthly steering committee meetings with client team◈Provided coaching and direction to co-Directors to drive actions and enable achievement of performance and operational goals.◈Served as consultant and subject matter expert by adding value and identifying gaps to drive better outcomes through knowledge and experience.◈ Served as proxy for leaders in key critical business meetings relating to operational issues, program progress, team progress, risks, issues, and dependencies◈Directed 7 program managers and 9 work streams (200 business and IT professionals world-wide)◈Effectively managed team to achieve results by providing appropriate direction, timely development feedback and coaching, and conducting performance reviews and conversations◈Identified, analyzed, synthesized information, applied critical thinking, and presented information in a clear and meaningful way◈ Launched global Windows 8 deployment program on time, within budget, across 140 countries in 37 languages, exceeding 1M software downloads in 5 days.

Lacey, Washington, Us

Provided total project management expertise and oversight, including scope, budget, resource, schedule, risk and change management. Implemented multiple complex projects with broad scope and high impact driven by aggressive timelines. Coached client project managers and users new to project management and Agile / Scrum methodology.◈ Led 12 - 24-month case management software implementations with teams of 20 - 50 people, totaling $28M, benefiting 850 users, with 16 interfaces and data conversion of over 1M cases.◈ Initiated, developed, and managed Project Management Office, standardizing project documentation, streamlining processes and procedures, and encouraging culture of continuous improvement, driving business objectives and results.

New York, Ny, Us

Partnered with technology and business customers, applied and executed project management methodologies and practices, and delivered technology solutions to all lines of business.◈ Designed and implemented new SQL Database for Technology PMO, enabling efficient and effective management of more than 125 projects with cumulative budget over $60M, exceeding JPMC’s expectations, resulting in use as “best practice” tool during integration effort.◈ Prepared detailed project and communications plans, managed $2M project budget. Led 50-member cross-functional team, deploying 60K new PCs in 3-year cycle, resulting in successful operational handoff to Siemens Corporation.◈ Developed processes and procedures to address software / hardware security and compliance issues for closing 8 Seattle-based IT labs, leading to successful application migration and relocation of 40 servers, workstations, and Mainframe Operations Team.

Bachelor Of Arts (Ba), Psychology; Economics Minor

Clinical Child Psychology

Selected Coursework Through Wellesley/Mit Exchange Program

Education record