Directly supported the Founder providing influential and critical leadership through oversight and management of all operations of the organization. Accountable for all facets of facilities management, IT, human resources, benefits administration, risk management, record keeping, legal, insurance, contract administration, and regulatory compliance. Work closely with management teams and cross-functional staff at all levels to achieve all project/program deliverables. Enforce policies/procedures, apply performance measurement standards, and consistently capitalize on ways to control cost and improve operational processes with full compliance and accountability.• Set-up a new performance management system and oversaw a seamless transition for enhanced staff morale and retention.• Managed multiple projects/programs simultaneously; consistently surpassed management expectations while meeting deadlines with ever-changing priorities/objectives.

Provided operational oversight and directed all admin functions of the corporate office. Trained, managed, directed cross-functional HR staff for 110 employees & 750 agents including compliance, policy development, implementation, employee relations, compensation, benefits admin & safety. Planned, coordinated, delegated workflow & daily assignments. Prepared instructional materials & facilitated training sessions to maximize team potential. Spearheaded talent acquisition initiatives. Handled applicant screenings, interviews, hired, developed & retained top talent. Conducted new hire orientations, enforced operational policies/procedures & applied performance measurement standards. Consistently capitalized on ways to streamline operations & influence internal process improvements.• Spearheaded all requirements for a new office opening; managed full project scope & completed all work as per budget/timeline (45 days) with no business disruption.• Successfully negotiated office leases, renovations & new construction project contracts, as well as furniture procurement, building/ground signage contracts; managed facilities & minimized expenses.• Created, instituted, directed all HR strategies, objectives, initiatives & policies; managed & optimized performance/mediated employee conflicts for positive outcomes.• Established & maintained optimal employee morale/performance during major restructuring & economic downturn that resulted in mass layoffs/compensation reduction.• Worked closely with Director of real estate school & Training Director; developed/executed several programs while providing strategic guidance, solutions & uncovering new opportunities.• Partnered with E&O broker/legal counsel to oversee risk management program.• Served as direct point-of-contact/liaison with external warranty company; negotiated annual contract, administered company-wide program.• Continuously promoted into positions of increased responsibility due to exemplary work performance.