Pamela Gay Email & Phone Number

Raleigh, NC, US

Raleigh-Durham, North Carolina Area

• Directly supported the Founder providing influential and critical leadership through oversight and management of all operations of the organization. Accountable for all facets of facilities management, IT, human.
• Set-up a new performance management system and oversaw a seamless transition for enhanced staff morale and retention.
• Managed multiple projects/programs simultaneously; consistently surpassed management expectations while meeting deadlines with ever-changing priorities/objectives.

Raleigh, North Carolina

• Provided operational oversight and directed all admin functions of the corporate office. Trained, managed, directed cross-functional HR staff for 110 employees & 750 agents including compliance, policy development.
• Spearheaded all requirements for a new office opening; managed full project scope & completed all work as per budget/timeline (45 days) with no business disruption.
• Successfully negotiated office leases, renovations & new construction project contracts, as well as furniture procurement, building/ground signage contracts; managed facilities & minimized expenses.
• Created, instituted, directed all HR strategies, objectives, initiatives & policies; managed & optimized performance/mediated employee conflicts for positive outcomes.
• Established & maintained optimal employee morale/performance during major restructuring & economic downturn that resulted in mass layoffs/compensation reduction.
• Worked closely with Director of real estate school & Training Director; developed/executed several programs while providing strategic guidance, solutions & uncovering new opportunities.