Pamela Graunke Email & Phone Number

Katy, Texas, United States

Minneapolis, Minnesota, United States

• Oversee the project intake process, resource management and scheduling for a 35-person Creative Services Department that supports Deluxe Small Business Marketing, ensuring on-time delivery of all requests. Liaise with.
• Oversee on-time completion of nearly 2,000 projects annually
• Gained increasing responsibility over 8 years tenure
• Assumed Agile lead role which decreased department costs by $180K
• Spearhead process improvements enabling a project management teamheadcount reduction from 4 to 1.5
• Established the Agile Marketing training curriculum and oversee the AgileMethodology training for 80+ creative and marketing personnel

Becker, Minnesota

• Demonstrated high motivation by taking on multiple responsibilities to address the needs of a small company. Nurtured client relationships into long-term business partnerships. Managed projects from inception to.
• Managed 8+ client accounts, team of 10 employees and up to 15 temp staff; ensured flawless execution of client initiatives
• Led team in design and launch of a loyalty program, managing to $25K budget; efforts contributed to a 5% increase in product purchase in its first year
• Executed a successful multi-channel fulfillment project consisting of 30 custom kit versions to over 4,000 locations
• Collaborated with internal teams to develop a sales lead tracking system to meet the objective of generating leads in a central location resulting in more effective sales and marketing efforts

Big Lake, Minnesota

• Drew upon my core strengths in management to increase efficiencies and establish processes in an emerging commercial glass company. Oversaw human resource and accounting functions.
• Streamlined workflows enabling owners to focus on sales and project execution
• Researched and implemented health insurance and retirement plans that allowedthe company to offer a more aggressive hiring package
• Improved customer satisfaction by establishing more efficient billing and paymentcycles and creating more expeditious issue resolution

Plymouth, Minnesota

• Exceptionally motivated and success-driven Account Executive focused on results and building trusted relationships with high profile clients. Effective multi-tasker able to bring multiple account projects to completion.
• Led internal teams to create and execute two annual fall promotions for Wells Fargo Home Mortgage with total billings of $500K/each
• Designed spring promotion to foster year-long relationships with referral partners
• Leveraged existing infrastructure to save the client $20K in set-up costs
• Managed Novartis loyalty program for over 10,000 healthcare facilities
• Collaborated with internal teams to integrate multiple database platforms whichled to increased customer intelligence for Novartis sales force

Bs, Marketing

Certified Scrum Master