Pamela Graunke Email & Phone Number

Saint Paul, Mn, Us

Katy, Texas, United States

Minneapolis, Minnesota, United States

Oversee the project intake process, resource management and scheduling for a 35-person Creative Services Department that supports Deluxe Small Business Marketing, ensuring on-time delivery of all requests. Liaise with creative and marketing leadership to qualify project direction and resource needs. Serve as the Small Business Division’s Agile Change Agent and Lead Scrum Master, guiding the department-wide transformation to an Agile Marketing Method.Played an integral part in transitioning creative and marketing teams to Workfront. I partnered in configuring Workfront components, such as custom forms, layout templates, milestone paths, teams, groups, workflows and dashboards.Joined the eCommerce team serving as the Creative ScrumMaster. Reviewed, assigned and managed all eCommerce creative requests. I am leading the charge to transition requests from Jira to Workfront. As a System Admin, I’m working with the eComm team to gather pertinent information allowing me to configure Workfront to meet these unique needs.• Oversee on-time completion of nearly 2,000 projects annually• Gained increasing responsibility over 8 years tenure• Assumed Agile lead role which decreased department costs by $180K • Spearhead process improvements enabling a project management teamheadcount reduction from 4 to 1.5• Established the Agile Marketing training curriculum and oversee the AgileMethodology training for 80+ creative and marketing personnel• Initiated an (5-person) Agile Scum Master team and lead ongoing training andteam meetings• Analyze department utilization to ensure a reduced resource pool remains alignedto strategic priorities• Self-taught Jira System Administrator for Marketing department; Improveddepartment-wide efficiency by leading the department’s transition to the Kanban execution method (creating 3 highly customized process workflow Kanban boards), developing training materials and providing on-going training and support.

Becker, Minnesota

Demonstrated high motivation by taking on multiple responsibilities to address the needs of a small company. Nurtured client relationships into long-term business partnerships. Managed projects from inception to completion. Supervised and directed the work for Customer Service, Fulfillment and Warehouse teams.• Managed 8+ client accounts, team of 10 employees and up to 15 temp staff; ensured flawless execution of client initiatives• Led team in design and launch of a loyalty program, managing to $25K budget; efforts contributed to a 5% increase in product purchase in its first year• Executed a successful multi-channel fulfillment project consisting of 30 custom kit versions to over 4,000 locations• Collaborated with internal teams to develop a sales lead tracking system to meet the objective of generating leads in a central location resulting in more effective sales and marketing efforts

Big Lake, Minnesota

Drew upon my core strengths in management to increase efficiencies and establish processes in an emerging commercial glass company. Oversaw human resource and accounting functions.• Streamlined workflows enabling owners to focus on sales and project execution• Researched and implemented health insurance and retirement plans that allowedthe company to offer a more aggressive hiring package• Improved customer satisfaction by establishing more efficient billing and paymentcycles and creating more expeditious issue resolution

Plymouth, Minnesota

Exceptionally motivated and success-driven Account Executive focused on results and building trusted relationships with high profile clients. Effective multi-tasker able to bring multiple account projects to completion with cost-effectiveness and accuracy.• Led internal teams to create and execute two annual fall promotions for Wells Fargo Home Mortgage with total billings of $500K/each• Designed spring promotion to foster year-long relationships with referral partners• Leveraged existing infrastructure to save the client $20K in set-up costs• Managed Novartis loyalty program for over 10,000 healthcare facilities• Collaborated with internal teams to integrate multiple database platforms whichled to increased customer intelligence for Novartis sales force

Bs, Marketing

Certified Scrum Master