-Carried out administrative duties such as filing, typing, copying, binding, scanning, etc.-Updated inputs and databases with accurate and relevant information.-Prepared new medicines' promotional leaflets.-Acted as a liaison between offices among different cities, relaying messages, and requested as necessary.-Created and maintained filing systems, answered, and directed phone calls in a professional and courteous manner.-Resolved administrative problems related to sales team operations and duties.-Organized and scheduled appointments and meetings.-Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies.

-Proactively engaged with customer inquiries, and complaints via phone, email, chat, or in person.-Use persuasive selling technique objections and close sales effectively.-Educated customers about product features, benefits, pricing, and promotions to drive sales and upsell/cross-sell opportunities.-Assisted customers with placing orders, processing returns, and resolving billing issues.-Investigated and resolved customers issues and complaints in a timely and efficient manner to ensure their concerns have been addressed and their needs met satisfactorily.-Maintained detailed records of customers interactions in the company's CRM system.

-Promoted to Lab Assistant position in less than a year.-Collected, labelled, and stored lab samples according to laboratory specifications.-Routinely performed medical laboratory tests, procedures, experiments, and analyses to provide data for clinical research studies.-Sanitized workstations and instruments to avoid cross-contamination.-Disposed of bodily fluids and hazardous products according to strict protocols.

-Met incoming customers with professional approach and provided friendly, knowledgeable assistance.-Answered phones, responded to customers inquiries, and transferred calls to appropriate staff members.-Provided support to all team members to improve office efficiency and enhance productivity.-Maintained inventory of supplies and equipment by creating record of all stock.Recorded, Reported, and posted specimen results in lab software.

-Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.-Addressed customer inquiries via email, telephone calls or in person, providing prompt response or follow-up.-Provided clients with assistance in terms of showtimes, hall locations and other queries.-Entered information in the booking system to maintain updated details related to customers ticket orders, reservations and payment method.-Processed payments and returned receipts, cash, and coins to customers.