Pamela Hamwright Email & Phone Number

• Researched outstanding invoices and resolved payment discrepancies in OnBase.
• Generated monthly variance reports in SAP; provided IT Director and management with detailed Excel spreadsheets of monthly variances.
• Updated monthly Budgets in SharePoint and reconciled with SAP.
• Created an excel spreadsheet by tabs with vendor names that provided monthly invoice payments, payment history, payment issues, vendor changes, and contract renewal dates, so that management could forecast monthly.

I am an IT Security Administrator Specialist with the bulk of my career involved in Help Desk. Most recently, I worked at Rohm and Haas Company now Dow Chemical Company as an IT Security Admin where I was responsible for training, granting access to servers, creating groups and folder access and restricted rights access to applications etc. Also, updated.

Greater Philadelphia Area

• Dow Specialty Chemical Company (Formerly Rohm and Haas Company)–Philadelphia, PA IT Security Administrator, ITCSA Group, 5/05 to 9/10Provided second level security administration support globally for various systems.
• Met and exceeded departmental goals in training and transitioned Security work to Outsource Group\Dow. Received Employee Recognition Award for Excellent job.
• Project Lead ensured that correct policy and procedures where enforced correct access, removable of access and restricted access to share. Knowledge base entries were enforced by Analysts and Security Leads. Quality.
• Increased morale during transition period. Identified problem, established accountability queue management on Leads part and trained analysts. Met SLA’s, backlogged issue resolved. Commended for excellent communication.

• Rohm and Haas Company – Philadelphia, PAHelp Desk Specialist, ITCSA Group, 2/99 to 5/05I worked as a contractor employee and within the same year became a Rohm and Haas employee. Conducted first-level technical support.
• Exceeded issue-targets and achieved excellent customer satisfaction scores, consistently scoring between 95%-100% on all calls (outperforming average of 90%).
• Handled 30+ technical/mission-critical calls daily and consistently met high service standards. Received The Bravo Award for Excellent Help Desk Service. 2 Talucci Total Quality Group Performance Awards.
• Researched and developed knowledge-base-articles for various applications issues we supported resulted in increase in first-call-resolutions of 20 additional calls per week that saved company $57K annually.

Business Adminstration, Marketing

Associate Degree, Computer Science