Pamela Hamwright Email & Phone Number

• Researched outstanding invoices and resolved payment discrepancies in OnBase. • Generated monthly variance reports in SAP; provided IT Director and management with detailed Excel spreadsheets of monthly variances. • Updated monthly Budgets in SharePoint and reconciled with SAP. • Created an excel spreadsheet by tabs with vendor names that provided monthly invoice payments, payment history, payment issues, vendor changes, and contract renewal dates, so that management could forecast monthly budgets increase or decrease in cost. Resolved audit discrepancies using Excel documentation.

I am an IT Security Administrator Specialist with the bulk of my career involved in Help Desk. Most recently, I worked at Rohm and Haas Company now Dow Chemical Company as an IT Security Admin where I was responsible for training, granting access to servers, creating groups and folder access and restricted rights access to applications etc. Also, updated, changed and created Standard Operation Procedure for new applications that were to be supported by Level 1. Ensuring that Level 1 was trained and followed the Standard Operating Procedure in Security was a critical function of my job.

Greater Philadelphia Area

Dow Specialty Chemical Company (Formerly Rohm and Haas Company)–Philadelphia, PA IT Security Administrator, ITCSA Group, 5/05 to 9/10Provided second level security administration support globally for various systems for approximately 15,000 users. Account life-cycle support for account creations, permissions, file access, removed access and employee separation. Created and updated Standard Operating Procedures and Knowledge Base entries. Provided access to system including UNIX, SQL Database, AS/400 and Lotus Notes Databases. Created SAP accounts and provided access to all SAP systems. Created Network ID to access Windows NT and setting up Lotus Notes accounts. Granted access to Network and Development Servers. Lotus Notes Administrator setting up Group Mailboxes and Group Mailing accounts, Granting access to Lotus Notes databases, resolved Lotus Notes issues Key Results:• Met and exceeded departmental goals in training and transitioned Security work to Outsource Group\Dow. Received Employee Recognition Award for Excellent job. • Project Lead ensured that correct policy and procedures where enforced correct access, removable of access and restricted access to share. Knowledge base entries were enforced by Analysts and Security Leads. Quality Control checked queue resolved within SLA time period. Worked on Security projects from other groups included granting access to other systems included SAP Audits, Vendavo System and Dev Ex Client, which freed the groups to work on more pertinent tasks within their group.• Increased morale during transition period. Identified problem, established accountability queue management on Leads part and trained analysts. Met SLA’s, backlogged issue resolved. Commended for excellent communication skills. Retrained Security Leads and Call Center Analysts. Resulted in becoming the Lead go to person for resolving issues with queue management and training. Commended for job well done.

Rohm and Haas Company – Philadelphia, PAHelp Desk Specialist, ITCSA Group, 2/99 to 5/05I worked as a contractor employee and within the same year became a Rohm and Haas employee. Conducted first-level technical support for all technologies and applications within the company Support for over 15,000 customers in the North America Region and Globally. Investigated first level hardware and software issues, executed password resets and account unlocking for SAP, Active Directory, AS400, Mainframe, Ariba and Extensity remotely. Installed VPN and other software for customers. Solved remote issues for customers in their virtual office and other remote sites.Pamela Hamwright Page (2)Key Results:• Exceeded issue-targets and achieved excellent customer satisfaction scores, consistently scoring between 95%-100% on all calls (outperforming average of 90%).• Handled 30+ technical/mission-critical calls daily and consistently met high service standards. Received The Bravo Award for Excellent Help Desk Service. 2 Talucci Total Quality Group Performance Awards.• Researched and developed knowledge-base-articles for various applications issues we supported resulted in increase in first-call-resolutions of 20 additional calls per week that saved company $57K annually.

Business Adminstration, Marketing

Associate Degree, Computer Science