Pamela Harper Email & Phone Number

Position through WynEdge SoftwareWrote topics in an Agile development environment on materials testing software.Developed help documentation according to DITA standards.Wrote in style to facilitate accurate language translations and reduce translation costs.

Developed wide variety of training materials and curriculums for large, strategic implementations targeted at both experienced and inexperienced users.Wrote hardware and software documentation, and training materials for wide range of users.Developed online training program for all SAP users, incorporated in a learning management system. Developed online.

Planned, researched and produced documentation including: software and hardware user manuals, help systems, reference manuals, technical service bulletins, marketing materials, proposal sections, and many other materials for cable telephony and IP cable customers.Designed and managed extranet site for customers and field service engineers to enable.

Wrote API, UNIX and NT system reference guides for major Internet business customers.Edited Java, Perl and C++ code.

Developed system administration-level documentation for configuring Oracle and UNIX-based systems. Wrote documentation from design specifications to enable non-technical users in the banking industry.Wrote technical reference guide targeted at programmers and business analysts.

Wrote user guides for network system components such as bridges and routers, and protocol and security software using FrameMaker on UNIX.Impoved readability by incorporating user design principles in documentation.