Pamela Hasson Email & Phone Number

Fort Worth, TX, US

Fort Worth, Texas

Watercrest At Alliance Town Center

Fort Worth, Texas

• Evaluated community Business Director operations at all communities to ensure success of business office. Provided organizational leadership to ensure optimal performance to enable teams to succeed organization-wide..
• Led and developed strategies for ensuring business results were aligned with company mission and business goals.
• Developed new forms for business services and streamlined systems for accuracy and overall operations.
• Performed community audits to ensure compliance to company guidelines and state regulations covering human resources, associate training, A/R, A/P, collections, move ins, resident agreements, and background checks.
• Identified areas of lost revenue and teamed with department heads to correct trends and lift sales/profitability.
• Interviewed and evaluated candidates for Business Director, Business Coordinator, and HR Coordinator positions.

Richardson Texas

• Directed key department heads in day-to-day operations, prioritizing work issues and conducting resident and family meetings dealing with care issues, financial concerns, and complaints. Acted as reference and position.
• Directed on-site human resources activities, including managing leaves of absences, advising on employment practices, overseeing benefits, and handling payroll in compliance to company, local, state, and federal.
• Developed policies and managed collection and maintenance of resident data, overseeing entry of demographic and status changes as needed; administered billing systems, ensuring entries were accurate and complete.
• Served as interim Executive Director as needed, maintaining all company operations, policies, and procedures.
• Prepared state Plan of Corrections as needed and managed state surveyors visits to drive compliance.
• Supported communities in hiring and developing employees, managing payroll, move ins, and any priority items.

• Teamed with General Manager and department heads to develop annual budgets and create spreadsheets/reports to ensure departments complied with financial targets on a weekly, monthly, and quarterly basis. Partnered with.
• Collaborated with department heads to improve A/P system while working with vendors to strengthen relations.
• Managed member accounts receivable with special emphasis on delivering superior customer service.
• Reconciled petty cash/bank accounts, including general operating accounts, payrolls accounts, and general ledger.
• Maintained residential files, databases, and annual billing/collection of property assessments.
• Served as payroll coordinator for 100+ employees.