• Manage documentation and programming projects.• Research, design, write, and revise system administration and user guides and online help systems for client/server applications on UNIX (various), Linux (various) and Windows 3.1/95/98/NT/XP/7/8/10/11.• Research, design, and write system architecture, conversion, design, and operations guides.• Provide proposal preparation services to large firms undertaking system design projects.• Coordinate working groups, organize results, and advise on Internet security and system development policies and procedures.• Design and develop prototype multimedia training systems, online help systems, and web sites. Tasks encompass all levels, from design strategy to information architecture; graphic work to system administration, uploading, and testing.• Plan and coordinate computer conferences for over 2000 attendees and nearly two hundred volunteers.

• Rewriting documents and knowledge base scripts to keep all current, relevant, easy to search, and streamlined. Currently, hundreds to thousands of processes are documented but in various places and some are irrelevant.• Sorting through existing content while creating new documentation for new processes.• Working closely with the Application Development team to ask questions; not afraid to pick up the phone and ask. • Creating and maintaining documentation used by the DevOps support team within the same organization who tap into the documents based on questions asked by the technical team.  The support team looks for the information; if it is missing/an oversight; or if they need to escalate the issue to Tier 2. • All documentation is in Confluence; ticketing is in Jira for development issues and ServiceNow for outages/incidents.

• Writing about the Chrome API for internal and external developers on the Chrome Developer Relations team.• Critical work on Google’s cloud-based Privacy Sandbox, creating proposals for the platform to be private by default, while retaining its thriving and open ecosystem. Supporting content primarily written on developer.chrome.com and in individual GitHub repositories.Technical writer on the Chrome Developer Relations (Web DevRel) team: editing, structuring, restructuring, and writing cloud API interface content for web developers, adtech developers, and internal developers.• Writing developer-facing content, primarily in Markdown, in GitHub repositories, and in Google Docs. Content includes: overview documentation, guides, technical explainers (proposals for APIs, web standards), and blog posts.• Working through existing docs issues queue, reviewing pull requests for changes, and fixing or recommending fixes for issues. Speaking with engineers or people in DevRel to determine how best to fix any problems.• Reading and understanding source code written in JavaScript, HTML, CSS, and Markdown.

• Designing, developing, and maintaining clear, consistent materials (including training, documentation, implementation plans, etc.) to provide point-of-need support for Data Governance end-users.• Providing consistent cloud-based process information across all documentation and content repositories.• Researching, designing, implementing, and maintaining documentation using advanced SharePoint features.• Focusing on content management, site branding, workflows, and transitioning between web design/content storage.• Responsible for corporate-wide SharePoint, organizing cloud-based site structures and content, applying access control, and adding graphics.

Packable, formerly known as Pharmapacks, was a leading e-commerce company and the biggest partner of Amazon, with a proprietary tech platform that enabled fast growth for emerging and established brands alike.Reported directly to the Chief Technical Officer• Advise, prepare, revise, and maintain C-level communications including:    -policies    -best practices    -proof of concept setup and testing    -email templates• Prepare, review, revise, and maintain technical documents including:    -software and systems engineering    -systems operations    -testing    -user and quick reference guides    -short video tutorials    -documentation templates• Gather and analyze technical and product information from various sources to document new and changing product functionality.• Partner with development and infrastructure teams to create internal documentation throughout the application development life cycle.• Prepare training materials to support the use and maintenance of internal and external systems.• Deliver high-quality materials paying close attention to detail.• Complete assigned and assumed tasks with courage, agility, and speed.

• Guiding Content Management group through pivotal point, moving from legacy to next-generation content management systems.• Gathering, writing, revising and releasing technical materials to our research platforms using a variety of XML and DITA tools (Oxygen, XMetal, Acrolinx) , Documentum, SDL Tridion, Microsoft Teams, SharePoint and Office 365.• Working with Global Audit & Assurance business stakeholders as well as daily coordination with remote content team of 36. Materials are used by auditors worldwide to execute high-quality Audit and Assurance engagements.• Coordinating and executing the publication of technical materials. Assuring localized content for each country around the world is accounted for and not adversely impacted.• Documenting and updating processes and procedures for legacy systems, interim system upload and maintenance steps, and next-generation systems. • Partnering on global transformation initiatives to determine how to structure and deploy new solutions. • Working with technology teams and external resources on the transition to next-generation content software based on SDL Tridion.• Maintaining legacy platform content and next-generation system content alignment until legacy platform sunsets.

• Drive communications plan and delivery for a transformative end-user technology migration to Windows 10, Office 2016, and 365. Efforts include analysis, planning, and deliverable development.• Liaise with vendors for general content and work closely with internal teams to tailor and enhance content for delivery to 85k employees worldwide.• Contribute high-impact visualizations, well-structured information categorization, and effective storylines to executive presentations. • Develop a cohesive marketing strategy and the communications plan and collateral to support end-user communications and product adoption. • Devise, analyze, collect, and track end-user feedback for review and action.• Promote consistent messaging, processes, and alignment, and work closely with program and product management teams. • Interact professionally with a diverse group of development, engineering, product, business, and end users.

Technology+Product (formerly Engineering and Platform Services), Information and Infrastructure Security team member, specializing in policy, communications, and awareness.• Policy: Interacting with general counsel, CIISO, SVPs, other senior leaders, and architects, to clarify and strengthen security policies, standards, recommendations, and guidelines.• Communications: Monthly article to employee population (86,000+) about security topics. Weekly security team internal newsletter, websites, and other general communications.• Awareness: Annual roadshow to sites throughout the United States, including web design, game design and QA, organizational materials, and scheduling. Academic and industry conference, CyberSEED, then in its third year, includec hackathon and talk tracks: social media and web design, communications, and organizing. http://www.csi.uconn.edu/cyberseed/

• Scrum master for Communications on Office 365, BYOD, and mobile application end-point security projects.• Responsible for all communications with product champions, management, VIPs, and end users in each business unit on the Office 365 and BYOD products. • Designing, writing, and revising playbooks, plans, messages, quick reference guides, training materials, and FAQs related to changes and updates for Office 365 and BYOD.• Liaise heavily with product owners for all infrastructure initiatives, providing project management to meet product commitments.• Point person for suppliers, sponsors, and end users for anything related to Office 365 and BYOD.• Reviewing, documenting, and revising plans, user guides, functionality matrix, training materials, and other guides as needed for mobile application endpoint security product; pivotal member of controlled introduction team.• Troubleshoot installation and use issues for Office 365, BYOD, and mobile application end-point security products. among the first users to view new installs.• Addressing issues and complaints from users including sponsors, suppliers, and users of Office 365 and BYOD within IT infrastructure and the global operating companies in a heavily matrixed and very complex environment.

• Designing and developing incident and release communications playbook for the X1 platform, working with division, national, and multiple-system operator partner teams. Coordinating planning for streamlined, less manual communications processes across internal and MSO partner teams.• Setting standards for agile “just enough” release and runbook documentation in a fast-moving development environment, assisting teams in meeting documentation requirements where release cycles (sprints) of one week or less are common and delivery dates are highly changeable. Providing and revising templates and checklists to meet these standards.• Revising the format for the senior leadership team's two-week look-ahead plan, increasing usability and clarity. Assisting change managers in editing the plan, keeping it up to date and ready for presentation.• Developing change control board standard operating procedures, internal team and external training materials, and design documentation for integration between Jira, Remedy, and ServiceNow ticketing systems.• Editing and updating change tickets during daily change control board meetings to assist change managers when change volume is high or other teammates are unavailable; team reviews ~400 changes per week. • Testing and reporting on design changes in sandboxed Jira and ServiceNow environments, leading to improved performance and usability for change and release management teams during system transitions.• Live transcribing scrums and design sync meetings to ensure release information and design requirements are accurate as rapid agile release details morph.• Locating, revising, and publishing release notes across all X1 platform system elements weekly, assuring availability for division and field staff on an open SharePoint site. • Creating a comprehensive (2000+ term) searchable glossary by researching and collating terms and acronyms; available to all headquarters, division, and national staff.

• Conducting, documenting, and project managing several critical multi-day workshops to identify high-availability (HA) and disaster recovery (DR) current state and gaps. • Live-transcribing fast-paced multi-person sessions (5-25 attendees, employees, management, vendors, and consultants), then condensing into synopsis, action items, and questions for SMEs.• Reviewing workshop deliverables with management and attendees; obtaining buy-in on action items and next steps.• Extrapolating workshop documentation into project plans for HA and DR gap remediation projects, and associated specifications.

• Administering 40,000+ mobile devices in use at Janssen worldwide, including iPad, Win8 tablets, phones, and whatever devices users connect with (BYOD).• Whitelisting, testing, managing access, and application pushes using F5 and Airwatch MDM tools.• Transferring knowledge and training to support mobile and BYOD users, including live video capture of training sessions, wiki design and updating physical and electronic documentation.• Designing and maintaining SharePoint database of F5 whitelist items, including electronic signoff and approvals for information security purposes.• Creating and maintaining a mobile device loaner program for IT and management users to try devices before buying.• Training and documenting pilot usage of Windows 8 tablets and iPad devices, requesting users to go laptop-free for 1-3 days to establish pain points and preferences, if any.

The External Partner Service provides guidance, strategy, and integrated solutions to ensure external access compliance for the company. The External Business Partner Analyst processes access requests and provides related security guidance, ensuring network access compliance and appropriate, auditable access for third party business clients. • Interfacing with business clients and external companies to collect, evaluate, and translate needs into technical requirements and ensuring complete information.• Reviewing and recommending appropriate connectivity solutions between clients and third-party companies.• Troubleshooting access problems across functional teams and complex network and application solutions, including root cause analysis, user testing, global trouble calls, and escalation/resolution procedures outside of standard help desk capabilities.• Maintaining external partner database, including auditing data and performing database reviews biannually with business sponsors.• Creating, revising, and reviewing enhancement requirements for external partner systems.• Testing system enhancements with technical teams, business users, and partners as needed.• Designing report requirements, quality checking, and calculating and revising quarterly service level metrics, including Crystal Reports, advanced Excel functions, and Access database use.• Reviewing and answering questions and requests submitted to the external partner and information security email groups.• Coordinating and attending project meetings and network meetings that may include third-party company members.• Coordinating quarterly service delivery team reviews and other audits.• Providing project management to efforts as needed.• Key member of security awareness core and roadshow teams, audio cast teams, various websites, and internal social media projects for external partner services and security awareness.• Providing excellent customer service.

• Designed web site, including convincing client to use the web, First Night NYC, 1994-1998https://web.archive.org/web/19970418122909/http://www.firstnightnyc.com/

See New York Stock Exchange.

(formerly known as Bell Atlantic)Bell Atlantic Automated Record System (BAARS) Project Documenting and project managing the system to account for every wire, pole, and attachment to same in Bell Atlantic's territory across several states.