Pamela Jabbour Email & Phone Number

During my time at GlobalConnect, I have been at the heart of a transformative journey. This period of change has allowed me to shape and implement innovative ways of working, blending traditional project management methods with agile IT practices. Navigating this transition, I ensured a seamless fusion of both approaches, enhancing efficiency and productivity.Leading a dedicated team, we oversee the lifecycle of critical IT systems, ensuring they align with organizational needs and perform optimally. We carefully plan and execute system upgrades, patches, and maintenance tasks to achieve peak performance and security. By collaborating closely with stakeholders, we transform system requirements into actionable tasks.We seamlessly integrate new systems and software with existing infrastructure, minimizing disruptions and maximizing compatibility. Through continuous monitoring, we proactively identify and resolve issues, maintaining system reliability and availability. Our commitment to thorough documentation supports ongoing maintenance and troubleshooting, ensuring a resilient IT environment.

Stockholms Län, Sverige

As an IT Product Owner at Tre, I seamlessly transitioned into the role, drawing on my nine years of deep organizational knowledge and expertise. This unique familiarity allowed me to dive into high-level responsibilities with ease.I partnered with cross-functional teams and stakeholders to craft and maintain the product roadmap, strategically planning initiatives to align with business objectives. Collaborating closely with developers and other team members, I prioritized and delivered high-impact features and products. My role also involved fostering cross-border collaboration, engaging with stakeholders to drive global product strategies and ensure a unified approach.

Stockholms Län, Sverige

Successfully migrated clients between cloud-based switching platforms, ensuring seamless transitions with no disruption.Engaged with clients to understand their specific requirements and developed customized solutions tailored to their needs. Regularly collaborated with cross-functional teams to ensure smooth project execution and delivery.

Stockholms Län, Sverige

Working as a customer manager enriched my personal and professional development. I developed valuable skills such as troubleshooting and problem-solving, which enhanced my analytical abilities and ensured efficient issue resolution. This role helped me uncover a key value: ownership. I took full responsibility for customer experiences, seeing issues through to resolution and proactively preventing future problems, fostering trust and loyalty. Additionally, I learned to adapt my communication to fit each customer's needs, enhancing satisfaction and strengthening my communication skills.

Stockholm, Stockholm, Sverige

Stockholm, Sverige

During my education at Jensen University, I gained theoretical knowledge of project management principles, practices, and methodologies. This knowledge was made even more valuable because it was presented by professionals who were not only experienced academics but also practitioners who actively worked in relevant roles, sharing their real-world insights and expertise.As a result, I was able to learn from individuals who had hands-on experience in project management, having worked on various projects and initiatives in their own careers. This unique blend of theoretical foundations and practical application enabled me to gain a deeper understanding of how to effectively plan, execute, monitor, and control projects. I was able to learn from their successes and challenges, as well as their strategies for overcoming common obstacles and achieving project goals.

Offered customers a range of insurance products designed to provide financial security in the case of unexpected events, including mortgage protection and other insurance products.Utilized strong communication and interpersonal skills to understand customer needs and preferences, and provided personalized recommendations to ensure they received the best possible coverage. Built strong relationships with clients through exceptional customer service and proactive communication.

Barkarby Outlet

As a junior retail shop assistant, I was responsible for supporting the day-to-day operations of the store. My key responsibilities included assisting customers with purchases and resolving any issues, processing sales transactions, maintaining a clean and organized store environment, participating in inventory management and record-keeping, and assisting with purchasing decisions

Alvik

As a junior sales agent, I successfully generated new business and expanded existing customer relationships through outbound sales calls, providing telecom services to both existing and new customers. Utilizing my relationship-building skills, I consistently exceeded sales targets and built a strong reputation for delivering high-quality service and solutions.I conducted outbound sales calls to existing customers to upsell and cross-sell telecom services, resulting in significant revenue growth and customer retention. I also identified new business opportunities through cold calling, networking, and referrals, generating a steady stream of new leads and conversions. My ability to develop and maintain strong relationships with customers allowed me to understand their needs and provide tailored solutions, resulting in high levels of customer satisfaction and loyalty.