Pamela Delong Email & Phone Number

California, United States

Developing comprehensive strategic plans that align with the organization's vision, mission, and core values. Management of iFish Group's project engagement center of excellence, ensuring successful execution of projects and programs by utilizing best practices and KPIs to measure and improve performance and impact.

United States

What an incredible journey these last several years have been. I have partnered with leaders in our Health and Human Services industry to create and implement innovative and critical health systems that have served our community through this unprecedented time. I continue to be so impressed with the level of dedication, concern, and hard work that our.

- Oracle HCM implementation and operational stabilization, in partnership with business and IT teams, configuration vendor, and Oracle Center of Excellence leaders. Continuous improvement of the system with at least 20 functional sprint releases post-implementation. - Collaboratively designed and implemented operational processes for the continued support.

Developed enterprise planning playbook for executives to use as a guide to articulate a vision and set initiatives to achieve goals.Led cross-functional integrated monthly working sessions for executives, Director +, and Portfolio leads to create transparency and build alignment. Hosted the sessions and conducted the analysis to assess initiatives for.

El Dorado Hills, CA

Portfolio lead for Customer Experience, Enrollment, and Billing. Manager of Project Managers and Project Coordinators within PPMO, including project sizing and resource planning. Developed business processes and executive reporting for PPMO. Created the Business Relationship Manager role and established cross-functional scrum teams. Key Projects and.

• CalPERS Pension System Resumption Project (PSR)Role: Independent Project Oversight Consultant, Independent Verification and Validation KPMGDuration: September 2009 – June 2012Responsibilities:
• Provided oversight reporting monthly for all phases of Pension System Resumption Project through implementation.
• Performed independent user acceptance testing.
• Evaluated test entry and exit criteria.CDCR CCHCS HCIS Role: Project Manager and Business Analysis, KPMGDuration: September 2011 – June 2012Responsibilities:
• Established project team, engagement processes and reporting structure.
• Documented requirements for Health Management System.

• Project Management and Quality Assurance for CA State SI Project. Project Manager for CA Statewide Independent Verification &Validation (IV&V) Project. Business Development, overseeing CA state marketing events and.
• Provided oversight reporting for all phases of California Child Support Services.
• Focus areas included training, project governance, and organizational change management for rollout of statewide system throughout State of CA.
• Provided comprehensive IEEE IV&V Analysis using a standards-based checklist, and thorough reportings requiring action and follow up on Findings. Reports delivered to federal ACF every six weeks.CA DMV WSI Web Site.
• Developed Business Requirements and Traceability for WSI
• Developed Deliverable Expectations and Deliverable Acceptance documents to align with contract artifacts.BearingPoint Sales, Marketing, and Business Development focused on Health and Human Services and State, Local and.

Independent Business Consultant managing State of California Projects, including business strategy, project management, business analysis, IEEE compliance evaluations, FSR and RFP development.Notable Clients included CalTRANS, CA State Auditor, Associated Press, Lawrence Livermore Labs Capital Christian Center, Adtrax, LPA Design, and Tower.

eBusiness and Corporate Development. Managing multiple system integration, business process automation, and organizational change projects. Highlights include VSP.com Client and Member portal, self-service tool rollout, cross-enterprise BPR, PM and BA process standardization rollout and tool implementations (Business Objects and Siebel CRM), and HIPAA.

Global Product Management Account and Project Manager, NEC CSD Sales West Region Corporate Sales Supervisor, PackardBell Call Center Sales Manager. Implemented Siebel Systems - Sales, including business process analysis and reengineering, training, and module rollout.

Office Management, Implemented claim processing and automation. Managed the entire lifecycle of corporate closure for the Rancho FPA office and our FPA Sacramento region clinic offices. Closure activities included packing up and closure of offices, establishing employee job faires for impacted employees, negotiating buy and employee transition terms, led.

West Region Account Project Manager, including project planning, product planning, procurement, and purchasing. Coordinating software and hardware compatible product and server confirguration.

• Business management, S corporation, 8 FTE
• Hardware and network installs, Fiber, CAT5, CPU desktop & Server builds; Novell Netware;
• Foxpro for Windows, C++, software design, quality assurance testing & installation
• TQM, Lean, Business Process Management, analysis & re-engineering
• Key customers include: o Project Management, Business Requirements and Feasibility Studies for: Caltrans Financial Management Systems (FMS), Office of System Integration, and CA State Auditor Generalo Business Process.