Pamela Brooks - Mba, Cpcu, Ains, Ais, Aim, Aam Email & Phone Number

Lincoln, NE

Lincoln, NE Area

• Offerings:
• Teaching or tutoring on insurance, ethics, writing, and other business courses
• Training on or assistance with PC software such as MS-Office products and browsers
• Practical consultation on personal insurance needs for individuals and familiesExperience:
• Purchased and managed two rental homes, collaborating with a partner to repair and update the latest acquisition; continuing updates
• Supported elder clients whose PCs were infiltrated by a fraudulent security provider, purged their system of malicious code, collaborated with legitimate security provider to restore their system, and counseled clients.

Malvern, PA

• Researched and developed concise learning modules on insurance, risk management, claims, and general business for more than 50 courses
• Annually crafted hundreds of review and application questions to accelerate student success
• Presented formally and casually to groups of 2-80 at association meetings and customer sites
• Authored two Institute’s texts: 1st edition (2003) Commercial Surety, nationally recognized comprehensive reference for underwriting surety bonds; and 3rd Edition (2005) Introduction to Claims
• Liaised with the Information Technology Interest Group of the CPCU Society, collaborating with leaders to recruit experts and plan content for seminars, webinars, articles, blog spots, and e-mails
• Revamped and administered Interest Group website and trained new webmasters

Beatrice, NE

• Enhanced students’ knowledge by instructing 7 students in a hybrid fundamentals of insurance and risk course, including investments and tax impacts
• Customized Moodle course software with assignments, quizzes, rubrics, discussion posts, videos, and lecture notes, after completing 6-week Instructor Moodle Development course
• Enhanced teaching skills through courses on enhanced learning techniques, discrimination, sexual violence and harassment, privacy laws, and active shooter response

• Boosted all coworkers’ skills on business software products by developing and delivering custom training and documentation and providing user and phone support for more than 7 years
• Analyzed and customized imaging workflow and interface to eliminate paper and streamline insurance work processes
• Protected company assets by developing and implementing a disaster recovery plan for Information Technology and Imaging functions
• Circumvented security breaches by developing and implementing strict protocols for access to mainframe and LAN resources

• Supported claim function by hiring, supervising, and evaluating 9 to 11 claim assistants, processors, and transcriptionists for 2 years
• Eliminated claims unit backlogs by implementing team process to cross-train and empower staff
• Proactively directed and monitored compliance with internal draft procedures and an external agency draft program; averted employee and agency fraud

Lincoln, Nebraska Area

Enhanced the knowledge of 6 to 15 adult education students a week on personal computers and multiple levels of business software

Lincoln, Nebraska Area

• Enhanced the knowledge of 6 to 30 students a week on personal computers and multiple levels of business software
• Enhanced student learning by developing or adapting classroom materials, including application-based learning
• Met customer needs by collaborating with a business advisory committee to customize curriculum for Lincoln School of Commerce’s Paralegal and Word Processing programs

Graduate Certificate In Applied Project Management, Project Management, 4.0

Mba, Knowledge & Learning Management Specialization

Activities and Societies: Online ProgramDegree earned 8/2008

Cpcu, Ains, Ais, Aim, Aam, Insurance

Activities and Societies: CPCU Society (national and local chapter) member, Institutes' Liaison to the Information Technology Interest.

Ba, English/Language Arts; Education For Grades 7-12

Activities and Societies: Delta Chi Upsilon social sorority serving as Vice-President, Inter-Sorority Council, Doane Players, Doane Owl.