Pamela Jeanne San Jose Email & Phone Number

Central Luzon, Philippines

Manila, National Capital Region, Philippines

• Serves as Executive Assistant to the Vice President / Head of the Department• Travel Management - Arrange the flight and hotel accommodations of the executive, and other logistical requirements (VISA, transfers, etc.)• Expense Management - Track and submit expenses for reimbursement or payment requisition and adhere to monthly deadlines• Relationship Management - Build relationships with clients, contractors, and their EAs, track information, and report on clients, contractors, and/or markets• Service Line-specific Tasks - Assist the executives on key Service Line objectives, processes, deliverables, and setting up IT tools.• Calendar/Meeting Management - Manage and coordinate diaries and schedules with internal and external stakeholders which include Weekly Global Meetings on behalf of the executive

Manila

1. Sales Strategy Development: Assist in developing and implementing sales strategies to achieve revenue and sales targets.2. Sales Team Management: Supervise and support the sales team, including setting sales goals, providing training, and evaluating performance.3. Customer Relationship Management: Build and maintain relationships with key clients, travel agencies, and corporate clients to promote the airline's services.4. Market Research: Stay updated on industry trends, competitor activities, and customer preferences to identify new sales opportunities.5. Sales Planning: Develop sales plans and forecasts, allocate resources effectively, and monitor progress toward goals.6. Price and Inventory Management: Work with pricing and revenue management teams to set fares, manage seat inventory, and optimize revenue on flights.7. Contract Negotiation: Negotiate contracts and agreements with travel agencies, corporate clients, and distribution partners.8. Promotion and Marketing: Collaborate with marketing teams to plan and execute promotional campaigns, special offers, and advertising to boost sales.9. Reporting and Analysis: Prepare regular sales reports and analysis, providing insights and recommendations for improvement.10. Customer Service: Handle customer inquiries, complaints, and requests related to sales, ensuring a high level of customer satisfaction.11. Budget Management: Manage the sales department budget, including cost control and expense management.12. Training and Development: Provide training and coaching to sales staff to enhance their skills and product knowledge.13. Sales Technology: Utilize sales and customer relationship management (CRM) software and tools to track leads, manage accounts, and improve efficiency.14. Team Collaboration: Collaborate with other departments, such as operations, customer service, and marketing, to achieve overall company objectives.

Manila

1. Sales Target Achievement: Meet or exceed sales targets and revenue goals set by the airline.2. Customer Acquisition: Identify and target potential customers, including individual travelers, travel agencies, and corporate clients.3. Client Relationship Management: Build and maintain strong relationships with existing clients and foster new connections to expand the airline's customer base.4. Product Knowledge: Possess in-depth knowledge of the airline's services, including routes, fares, class options, and special promotions.5. Consultative Selling: Understand the needs and preferences of clients and provide them with tailored solutions and recommendations.6. Booking and Reservation: Assist clients with flight bookings, reservations, ticketing, and related inquiries, ensuring accuracy and compliance with airline policies.7. Price and Fare Negotiation: Negotiate fares, discounts, and contracts with travel agencies and corporate clients to secure business agreements.8. Market Analysis: Monitor market trends, competitor activities, and customer feedback to identify opportunities and threats.9. Sales Presentations: Create and deliver compelling sales presentations to potential clients, showcasing the airline's advantages and value proposition.10. Customer Support: Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience for clients.11. Contract Management: Manage contracts, agreements, and partnerships with travel agencies, tour operators, and corporate clients.12. Reporting: Maintain accurate records of sales activities, prepare sales reports, and provide regular updates to management.13. Travel Planning: Assist clients with itinerary planning, including connections, layovers, and special requests.14. Compliance: Ensure that all sales activities adhere to industry regulations and the airline's policies and procedures.

Manila

1. Member Acquisition and Retention: Implement strategies to attract new members to the program while ensuring the satisfaction and retention of existing members.2. Customer Engagement: Develop initiatives to engage members, such as targeted promotions, special offers, and personalized communication.3. Communication: Develop communication strategies to keep members informed about program updates, promotions, and their rewards status.4. Customer Service: Ensure that members receive exceptional customer service, including resolving issues related to their rewards and program participation.5. Reporting and Analytics: Generate reports to assess the program's performance, track member activity, and measure the return on investment.6. Customer Feedback: Collect and analyze member feedback to make improvements and enhancements to the program.7. Legal and Regulatory Compliance: Ensure that the program adheres to all relevant laws and regulations governing loyalty programs and consumer data privacy.

Manila

Manila Town Office

770 Pedro Gil St. Malate, Manila

1. Answer telephone and respond to caller inquiries in a pleasant manner.2. Answer client/bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, etc.)3. Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.4. Responsible for coordinating internally with the sales & marketing team as well as the operations team.5. Generating reports, preparing proposals, collection details, coordinating with clients & suppliers.6. Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, and banquet event orders).7. Assist sales team by managing schedules, filing important documents, and communicating relevant information.8. Record, transcribe and distribute minutes of meetings.9. Interaction with the client in regards to leads, hotel needs, and client travel.10. Perform hotel site tours with potential clients.11. Monitor, screen, respond to, and distribute incoming communications.12. Design, upload, extract and maintain customer databases.13. Ensures all documents produced by the Sales Department (i.e. BEO’s, contracts, rooming lists, proposals) are completed accurately and on time.14. Ensure the adequacy of sales-related equipment or material is available at all times.

3/F Gercon Plaza, Makati Avenue, Makati City

1. Research various destinations and means of travel regarding prices, customs, weather conditions, reviews, etc.2. Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services3. Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation, etc.4. Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs, etc)5. Handle unforeseen problems and complaints and determine eligibility for money returns6. Attend conferences to maintain familiarity with tourism trends