Hi! My name is Pamela (or Pam), and I am a learning enthusiast. I am always searching for something new to learn. I also love helping others learn. If you’re curious about a topic, I will be your biggest cheerleader and accountability buddy. If you want to share your expertise with others, let’s collaborate and make your course sparkle!As a Master of Instructional Design graduate focused on human-centered learning, I have 7+ years of experience in various fields, such as technical writing, research, content development, account management, and customer service. My passion lies in assisting companies to effectively communicate their mission and values to their audience via engaging training content and documentation. ✨ 𝗖𝗮𝗿𝗲𝗲𝗿 𝗛𝗶𝗴𝗵𝗹𝗶𝗴𝗵𝘁𝘀 ✨📌 Designed and developed 86+ self-guided training videos/interactive simulations and 47+ how-to documents for a user base of 4000+ health clinics. 📌 Created a COVID-19 test Instructional video in less than 48 hours, with no previous video editing experience. Since its launch, the video and all reiterations have been viewed 29K+ times and used as reference clips for Clinical Reference Laboratory on Fox Business and Yahoo Finance. 📌 Authored and self-recorded voiceover scripts for 88+ training videos/interactive simulations.I constantly strive to enhance the learning experience to facilitate better information retention and create lasting impressions. As a natural ideator, I always consider making a topic accessible for all learning modalities. Outside of work, you’ll find me performing in musical theatre productions around Central Florida, spending quality time with my four cats 🐱🐱🐱🐱, or looking for the next vintage dress to add to my closet. And, of course, signing up for a class to learn something new! If you are interested in connecting, let’s chat! ✉️ Feel free to send me a LinkedIn message or email: pamela.jensik@gmail.com. 🤔 Ask me about: Technical Writing | Instructional Design | Training Design Content | Adobe Captivate | Storytelling
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Curriculum DesignerFreelanceUnited States
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BartenderMedieval Times Oct 2023 - PresentIrving, Texas, Us◪ Interacted with an average of 80-100 guests per 3-hour shift, providing personalized drink recommendations and ensuring a memorable experience within the Medieval castle. ◪ Contributed to the bar team’s sales performance by upselling souvenir glassware and specialty drinks, boosting overall monthly revenue for the bar and castle's performance goals. -
Professional DevelopmentCareer Break May 2023 - Nov 2023For the past few months, I've focused on cultivating and strengthening my mental well-being and releasing my creative side on personal and musical theatre projects. Between performance projects, I've been working through a career and personal development course and upskilling in Project Management, Marketing, and UI/UX design. I've redefined my career goals and values by allowing myself to explore and reset.
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Instructional Designer / Technical WriterClinical Reference Laboratory Sep 2020 - May 2023💫 Additionally oversaw tasks associated with technical writing, UX/UI, product development, QA testing, data analytics, and marketing. 💫◪ Proactively authored quick-reference guides for frequently used FormFox workflows to assist clinics when performing test events.◪ Collaborated with Subject Matter Experts, clinic stakeholders, and the Clinical Reference Laboratory leadership team in developing customized clinical workflow learning deliverables (video tutorials and how-to documentation) for a hiring acceleration platform client.◪ Spearheaded 86+ self-guided training videos/interactive simulations and 47+ how-to documents for a user base of 4000+ clinics. Scripted/recorded all voiceovers and edited video and audio using Adobe Captivate, Premiere Pro, and Audition. Training videos have 115,000+ views. -
Implementation And Product Development ExecutiveFormfox, Inc. Jun 2019 - Sep 2020Salt Lake City, Ut, Us◪ Developed interactive simulations and documentation utilized at 140 pilot locations since May 2019.◪ Designed UI for an electronic patient check-in process and a tuberculosis skin test workflow in FormFox to ensure pre-ordered events are completed electronically in the software.◪ Audited product prototypes through quality assurance testing and suggested changes focused on ease of workflow usability. -
Customer Success SpecialistFormfox, Inc. Jun 2017 - Jun 2019Salt Lake City, Ut, Us◪ Collaborated with Third Party Administrators (TPAs) and Laboratory accounts regarding API integrations and customized FormFox software updates and facilitated train-the-trainer webinar sessions for their clients, enabling quicker onboarding.◪ Onboarded an Occupational Clinic Group of 66 clinics that has contributed over 51,000 electronic FormFox transactions since 2018.◪ Designed 18 interactive simulations using Adobe Captivate and established the required onboarding training curriculum for new clinics in collaboration with the Implementation team. -
Implementation SpecialistFormfox, Inc. Sep 2016 - Jun 2017Salt Lake City, Ut, Us◪ Contributed to a product launch of an electronic federal drug test workflow by leading daily training webinars with clinics nationwide weeks before product release.◪ Facilitated live onboarding training webinars for new clinics weekly.◪ Pioneered a train-the-trainer program for clinic groups. -
Technical Support And Implementation SpecialistCompliance Information Systems Oct 2015 - Aug 2016Transitionary role in which I juggled priorities between the technical support and implementation teams. I assisted customers with troubleshooting requests via the support phone/email queue while contributing to the development of new client onboarding protocols.
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Sales AssociateNordstromrack.Com | Hautelook, A Nordstrom Company Mar 2015 - Oct 2015Seattle, Washington, Us -
Accounting ClerkThe Powder Horn Dec 2014 - Mar 2015Us -
Music TeacherPamela Jensik Music Studio Nov 2013 - Dec 2014Established a Summer music studio made up of 8 students that encouraged self-expression, creativity, and music exploration.
Pamela Jensik Education Details
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Western Governors UniversityInstructional Design -
University Of WyomingVocal Performance -
University Of BirminghamMusic
Frequently Asked Questions about Pamela Jensik
What company does Pamela Jensik work for?
Pamela Jensik works for Freelance
What is Pamela Jensik's role at the current company?
Pamela Jensik's current role is Curriculum Designer.
What schools did Pamela Jensik attend?
Pamela Jensik attended Western Governors University, University Of Wyoming, University Of Birmingham.
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