Pamela Frost, Ms Email & Phone Number

Dallas, Texas, Us

Driving technology portfolio planning, financial management, intake and demand management, resource planning and management, and reporting for strategic programs and project portfolios. Responsible for risk management and mitigation related to both internal and external technology delivery. Drives operational excellence of portfolio, program, project, demand, and resource management processes throughout the Technology organization with a view towards simplicity and sustainability. Ensures technology cost transparency and proactive budget management.

Dallas, Texas, Us

Designed annual strategic technology roadmap plans which match technology capabilities with business strategies and goals while effectively balancing speed-to-market, cost, resource availability, AHA solution architecture standards and the desired solution lifespan.Leveraging expertise in portfolio/program/project management methods and workflow management tools, wrote investment proposal and won project funding for WAMO - Workflow and Asset Management Optimization; a process, people and technology focused strategic initiative for marketing operations process optimization and the implementation of tools which streamline the annual planning process, work intake request, routing, creation, tracking, discovery, and management of the thousands of AHA digital marketing assets produced every year. Program Managed WAMO implementation which launched new marketing processes and implemented solutions for work management (Adobe Workfront) and digital asset management (Bynder) within twelve months of program kickoff. WAMO enables the Marketing and Communications organization to scale more quickly to meet the ever increasing demands for consistency and continuity in a digital-first marketplace while improving team collaboration and efficiencies via connected work processes.

Stamford, Connecticut, Us

Designed and implemented new processes for IT demand management, program prioritization, benefits realization management and portfolio reporting which enabled executive alignment on resource allocation, provided transparency and ensured accountability for value delivery and governance conformance for IT programs. Developed a completely customizable vendor proposal scorecard which allows a panel of evaluators to objectively compare vendor RFP responses and performs score weighting sensitivity scenarios; scorecard was used to select from 6 vendors competing for a $10M+ two year strategic initiative contract.

Irving, Texas, Us

During CIO transition period, identified the opportunity to consolidate management of IT budgets and contracting which increased executive trust via improved transparency and increased ROI. Designed and implemented an end to end budget forecasting and tracking model which identified significant budget gaps; devised business cases which doubled the CapEx programs budget and converted vendor funding model to strategic employee additions needed to successfully deliver the product roadmap commitments. Managed all MSA and SOW originations, renewals and SLA agreements for all vendors providing technology services and software applications; coordinated with IT, Legal, Finance and HR for reviews and approvals.Created new Mobile Application Support contract template which enables Service Delivery to proactively manage vendors’ application support activities and ensures proper identification of warranty work vs. billables. Created detailed functional and operational requirements for the selection and systems integration of a new Contract Lifecycle Management system which will to provide back office operational efficiencies, cost savings and business risk reduction.

Irving, Texas, Us

With two major system implementations at risk, was hired to bring project and program management discipline to IT. Identified key risks caused by ineffective and insufficient PMO resources and tools; hired new program manager, Agile coach and scrum masters; implemented new decision and communication processes and tools. Lead creation of the Agile Roles and Engagement model, working with IT and Product Management teams to ensure a successful Agile adoption delivering improved velocity, product quality and customer satisfaction.

L-2163 Luxembourg, Lu

Assessed existing organizational competencies and architected a two year strategic roadmap for building capabilities for the effective management of financial, people and physical assets. Developed hierarchical approach to Performance Management reporting of SLA’s, OLA’s and KPI’s for Operations Reviews, Executive Management, Incentive Compensation Planning and Customer Relationship Management. Designed and built end-to-end compliance management process and automated reporting system which raised visibility and improved technology executive’s accountability for remediation and the closure of audit findings.

Southlake, Texas, Us

Defined the Business Operations Partner (BOP) role, garnered funding and executive buy-in to launch and develop two high-performance BOP teams (15 employees) providing strategic program management, chief of staff and business operations services for 10 technology executives leading 3500 software engineers. Selected by senior executives and seconded to the Technology Transformation initiative which focused on strategic product differentiation, cost saves, workforce optimization and adoption of industry best practices.Enhanced operational model by identifying areas for business process improvement, streamlining existing processes, simplifying and improving the quality of handoffs and automating and aligning processes.

Southlake, Texas, Us

Built out the new Quality Assurance Engineering team to industry standard developer to tester ratios in order to support 200 software engineers in the department while identifying the requirements, and procuring the funding necessary to close the gaps in test automation coverage. Hired and trained a new Manager of Business Operations and two SMEs for newly established Ticketing Training team.

Southlake, Texas, Us

Designed and implemented a data repository and resource forecast reporting system which improved the efficiency and accuracy of resource allocation decisions made by 100+ program and project managers for 1,000+ projects performed annually by 1,200 resources. Led systems engineer team through identification, quantification and prioritization of technical debt remediation projects, wrote business case and secured $5M+ funding for 3 year Transformation program. Controlled $32 million departmental labor, professional services and expense budget.

Southlake, Texas, Us

Implemented cost reduction and business process improvement programs; reduced the "time to fill" staffing metric by 20% and operating cost metrics by 5% for a software Global Development Center (GDC); matrix-managed site's Financial Controller and staff; conducted vendor rationalization program.Managed preparation activities for first internal audit of 800+ person software GDC in Krakow, Poland; prepared management responses to audit issues; created and implemented issue resolution tracking and reporting process which internal audit recommended to adopt as a best practice. Led software development teams in the preparation of proposals for EU research and development grants.

New York, New York, Us

At CitiMortgage, created comprehensive portfolio loss mitigation strategies while managing credit scorecard, strategy and policy deployments and development of an Adaptive Control system. Designed and performed champion/challenger testing, tracking and monitoring. Conducted statistical analyses to assess effectiveness, stability and predictability of mortgage collection and default strategies. Developed a high-level strategy map for Default Management which prioritized the development of new and updated decision models and strategies based upon their predicted financial impacts.

New York, New York, Us

At CitiFinancial International, owned the credit scorecard and strategy development for 12 European consumer finance businesses with total portfolio size $10 Billion. Successfully program managed all aspects of scorecard development projects in Italy, Spain, UK, Ireland, Sweden, Norway, Denmark, Finland, Poland, Romania, Slovakia and Russia.

New York, New York, Us

At CitiCapital, charged with improving data quality during the business systems transformation program. Converted 75+ legacy system data extraction processes into one process, reducing monthly costs by 30%. Developed data quality metrics, identified and implemented process improvements to enhance data accuracy. Created and delivered internal training program to 50+ business analysts.

Master Of Science (Ms), Marketing Research

Bachelor Of Business Administration (Bba), Marketing