Pamela Wagner, Pmp, Lssgb Email & Phone Number

Denver, Co, Us

In addition to managing large scale projects for an IT department in a healthcare setting, I am heavily involved in managing Operations and process improvement for the department.Operations • Created budget management process to increase efficiencies, transparency and ability to track when invoices are unpaid allowing for better visibility into quarterly budget review • Documented, measured and monitored metrics throughout the department • Inventory management for IT devices and equipment • Creation and updates to controlled documents and Standard Work • Vendor management • Resource management and capacity planningProject Management • Direct teams and support division-wide projects such as device deployments, implementation and updates of division-wide and department-specific software; updates to telephony system • Regular communication of project status, updates, and key metrics to stakeholders, ensuring transparency and alignment. • Hold vendors accountable to their work and timelinesProcess Improvement / Continuous Improvement • Proactively identified process improvement efforts for IT department and stakeholders • Initiated project to refresh on-/off-boarding process to reduce time and errors • Creation of work effort reports and dashboards across IT functions allowing for better visibility into team workload and capacity • Developed and deployed systems for project governance intake which allowed for only those projects meeting strategic initiatives to move forward • Partnered with a call center to update how projects were administered resulting in better collaboration and on-time results and reduction in time to execution • Creation of project plan templates and business requirement document resulting in less hours needed to set up projects and efficiencies in Planning stage

Denver, Co, Us

Sr. Project Manager in the Denver Health RMPDS IT department supporting four call centers. Manage cross-functional enterprise-wide complex projects.

White Bark Blue Sky (WBBS) Consulting provides services including project management, brand management, technical writing and event planning.WBBS specializes in process development and improvement, creation of manuals and training materials; public speaking including training; and creating diversity and inclusion programs.

Us

Direct and lead teams to create professional development opportunities for the 8th largest chapter in the global organization with over 4700 members; grew department programs by 133% and volunteers by 139%.• Creation of the mission, vision and strategy of the department and ensured alignment of all programs.• Creation of business plans, policies, procedures and process improvements for all departments.• Successfully lead teams to create new and innovative programs such as two weekend workshop series and PM Week drawing 1695 attendees to the programs,.• Developed a new program to enhance diversity and inclusion in the chapter with the Women in Project Management Leadership Conference and program.• Mentored and coached new Directors and Board Members• Manage department budget ($120,000 revenue).

Cross-functional Sr. Project Manager within medical device manufacturer R&D product development.• Managed diverse project teams to update current products including budget, schedule, scope, risk and resource management. Drive projects through all phases of product development. Ensured adherence to quality management system (QMS) and federal regulations. Liaise with clinical trial project teams and ensured compliance to requirements and timelines.• Post-merger, built trusted relationships in order to drive business results and create the ability to lead teams through conflict resolution.• Led program team to provide business intelligence to senior executives regarding viability of the product. Took a nine month project and reduced to three months to align to business goals.• Women in Science and Engineering (WISE) employee resource group divisional lead – developed business plan for a diversity & inclusion program to enhance the leadership skills of women.

Broomfield, Co, Us

Managed IT global projects including creation and management of budgets and project controls. Utilized Agile and waterfall methodologies. Managed vendors.• Creation of a business intelligence tool with cross-functional team for the U.S. Finance department to review outstanding invoices; resulting in $1M in revenue in first months of use.• Update of global instant messaging system; upgrade allowed for the decrease of $700,000 across the company in internal call charges.• Creation of a business intelligence system with cross-functional team for the global Finance department to analyze gross profit erosion; resulting in improved visibility of changes in gross profit and allowed for immediate change on necessary projects.• Developed procedures and process improvements.

Centennial, Co, Us

Managed project to update all HR policies, procedures and desktop instruction; included management of 500 heritage documents for updates or removal• Directed cross-functional team and vendor in creation of HR internal website• Creation of procedures, templates and communication for reductions in force• Created and implemented company-wide employee reference guide• Coordinated emergency project to finalize policies and procedures for IT department