Pamela Lam Email & Phone Number

Singapore

• Contribute to the overall revenue targets by identifying opportunities to actively market and promote The General Room’s products and services.• Manage overall performance – occupancy, revenue, profit, budget, member’s satisfaction & growth etc.• Front desk representative during office business hours – the “face” of The General Room and the point of contact for our members.• Hire, manage and motivate the team on the ground.• Work on community initiatives designed to develop connections between members.• PIC for office maintenance & all office admin related matters for the Singapore office.• Handle accounting entries, prepare vendor payment & other accounting related functions.• In charge of The General Room’s website and social media platforms (Facebook, Instagram and LinkedIn).• Devise & execute marketing strategies (via social media platforms, GoogleAds and Google Reviews) to increase brand awareness and generate sales leads.• Handle prospective leads with the goal to provide personalized office solutions based on respective company needs and requirements through meaningful sales and onboarding processes.

6 Eu Tong Sen Street #09-02, The Central S(059817)

• Executive Assistant to the Director, providing full administrative assistance to her• Admin in-charge for public-run/in-house trainings & the RESULTS programme, a collaboration with Singapore Management University (SMU) Academy• Analyze, identify and assist enterprise and individuals on their learning & developmental needs• Introduce and secure enrolments for seminars, workshops and in-house trainings from existing & new clients• Follow-through with existing clients and provide support on their learning & development application at work & life• Maintain regular and strong customer relationship to achieve clients retention & referral rate• Coordinate with client & external service provider on the logistical arrangement for training event to ensure smooth operations• Managing of social media platforms (Facebook, Instagram)

• Specialize in teaching children starting out on piano, and developing specific curricula to meet individual capabilities• Showing flexibility and patience while working with families and their challenging schedules• Evaluating and grade student performance in homework assignments and performances• Successfully handle all business aspects including: scheduling lessons, communicating with parents, keeping track of payments due and received

19 Lorong Kilat #01-06 (Bukit Timah, Singapore)

• Prepare a variety of food & beverage orders accordingly to the needs and requests of customers• Handle currency and credit transactions smoothly and accurately• Took initiative to find extra tasks when scheduled duties were completed• Commended by bosses for excellent customer service and high referral rate

60 Anson Road #19-01 Mapletree Anson Singapore

• Prepared new-hire packages, assisted in onboarding process, and maintained up-to-date personnel files• Assisted HR Director in the recruitment and selection process of candidates by coming up with an Interview Guide• Managed the expenses & airfare claims of 20 traders in the Oil Liquids Department• Provided support to projects relating to recruitment, employee relations, compensation and training with emphasis on quality, timeliness and confidentiality

Shangri-La'S Rasa Sentosa Resort & Spa

• Replenished stocks• Worked at Patio, Restaurant, Bar stations• Took customers’ orders & provided optimum customer service

B.Sc (Hons) In Business, Business Administration And Management

Diploma In Business Management, Human Resources Management/Personnel Administration

• Attained an 'A' grade for my first internship with Noble Resources Pte Ltd • Dean's List 2011/2012, Graduated with a GPA of 3.56/4