Pamela Leal Email & Phone Number

Madrid, Community Of Madrid, Spain

Madrid, Community Of Madrid, Spain

Functional Consultant- Supported all client delivery engagements focused on improving operational efficiency and implementing the WFM and HCM solutions- Contributed to British Petroleum, Marks & Spencers and other customers implementation and rollout projects by integrating solutions from Logile’s Roadmap- Facilitated discovery and data-gathering sessions understanding customer needs and translating them into actionable configurations of system features- Performed E2E system… Show more Functional Consultant- Supported all client delivery engagements focused on improving operational efficiency and implementing the WFM and HCM solutions- Contributed to British Petroleum, Marks & Spencers and other customers implementation and rollout projects by integrating solutions from Logile’s Roadmap- Facilitated discovery and data-gathering sessions understanding customer needs and translating them into actionable configurations of system features- Performed E2E system testing of desktop and mobile app interfaces, detecting, reporting, and prioritizing bugs & enhancements, working along with colleagues in India and China- Led trainings and design meetings as the Subject Matter Expert of Labour Staffing, Forecasting and Budgeting modules- Ensured system configurations align fully with the solution blueprint by collaborating with Solution Architects and performing extensive testingalongside customers to guarantee product readiness- Assisted with troubleshooting complex customer inquiries regarding system use- Supervised and guided Implementation Specialists dedicated to analyzing customer’s data and configuring the system Show less

Madrid Area, Spain

- High-end textile distributor- Led the website development- Provided end-to-end customer service

California, United States

- Developed engineered labour standards and labour models for store planning, workforce management and execution software to achieve lower operating costs and increase sales & customer service- Conducted work measurements, time studies and in-store data collection as part of the labour planning software deployment- Led discovery sessions with SMEs and conducted on-site process observations to incorporate best practices into the labour model- Designed the implementation of strategies… Show more - Developed engineered labour standards and labour models for store planning, workforce management and execution software to achieve lower operating costs and increase sales & customer service- Conducted work measurements, time studies and in-store data collection as part of the labour planning software deployment- Led discovery sessions with SMEs and conducted on-site process observations to incorporate best practices into the labour model- Designed the implementation of strategies aimed at enhancing the efficiency of the Workplace and Workforce Management- Assigned to projects across the US and Mexico being exposed to retailers located in North Carolina, New York, California, Monterrey and more Show less

Monterrey Area, Mexico

- Homeware retailer- Proposed several productivity enhancement solutions thatresulted in higher sales- Organized and cleaned internal databases, which eliminatederrors and allowed us to deliver an excellent customer experience

Bachelor'S Degree, Industrial Engineering

Activities and Societies: •Charity projects: Participated in the Aguilas Guadalupanas Social Responsibility Project (Aug 2012 - May 2013).

Professional Development Course, Marketing Management For Fashion And Luxury Industries

Bachelor’S Degree, Business Administration, Management And Operations

2nd Exchange Program during the fall semester of the 2015/16 academic year.

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: International Students Association at the University of Sydney - Committee member in charge of Spanish speaking.