Pamela L. Email & Phone Number

Manage the order placement of new & existing telecom customers, utilizing ordering, tracking and billing systems (business to business)

·Handles customer service to a broadband account preferably billing issues to assigned clients, by phone or email ·Receives and disposes of customer inquiries relating to computation of billings, and calculation of fees, and charges as applicable ·Makes adjustments to billing amounts as needed

·Provides high quality technical support to a webhosting account via phone or email ·Troubleshoots all aspects of customer web hosting accounts (website, email, domain registration, scripting, DNS, SQL, etc.)

• Designed automotive wiring harness drawings using CAE (Computer-Aided Engineering) software and ensured that each step in the workflow is followed • Input, implemented engineering change orders of car makers’ revisions and run simulation to validate design errors against customer specifications and company standards • Plot and checked final drawings to ensure the accuracy of data/drawing against car maker’s requirements