Pamela Messer Email & Phone Number

Asheville, North Carolina, United States

Asheville, North Carolina, United States

Fletcher, North Carolina, United States

Ensure a positive customer experience throughout the sales process, from order placement to product delivery. • Respond to incoming phone inquiries, promptly and in a friendly, accommodating manner• Research product offerings to best meet the customer’s needs, offering alternative products, if necessary• Investigate availability and delivery issues; develop timely solutions• Enter orders into Traverse system, ensuring accuracy• Proactively provide information to customer, regarding status of their order• Work closely with Sales Representatives, providing product information and customer insight• Introduce new procedures to enable Customer Service Dept to move toward company’s goal of becoming “paperless”

Shippensburg, Pennsylvania, United States

Produced engaging, brand-compliant trade show booths, dealer meetings, and customer marketing events. Controlled all aspects of trade show participation, overseeing 8-10 shows annually; booths ranging in size from 2K - 60K ft2) • Masterminded planning, coordination, execution, and follow-up program, activities, ranging from dealer meetings (2-5 annually), annual awards dinner, and face-to-face customer marketing events • Oversaw trade show booth/event branding and set up, following corporate branding and marketing guidelines • Led cross-departmental planning committees, guaranteeing departments and soft products were well represented at customer events and trade shows

Asheville, Nc & Shippensburg, Pa

Directed logistics for planning, coordination, and execution of dealer and customer events, including dealer conferences, annual awards dinner, customer relationship events, Sales & Marketing Sub-council meetings • Established and implemented VIP customer visit program, resulting in 50 VIP customer visits, in the first year • Collaborated with other departments and building contractor on the design of the multi-million-dollar North American Customer Center that facilitated customer visits, product launches, training, and machine testing