Liaise with customers throughout their two year warranty period to coordinate services and repairs for their new home.

Ultra Electronics: Commercial AdministratorJune – December 2012• Cleaning the database, entering current and outstanding orders as well as raising invoices. Logging my progress on excel to enable regular reporting to senior management.• Liaising with customers to update them on outstanding money owed while making sure good working relationships are maintained. Achievements• Invoicing a high percentage of outstanding orders to make sure the Commercial group are as profitable as possible• Putting in place a consistent and accurate approach to customer orders and database management.

Key responsibilities:• Coordinating research projects nationally for Tesco. Organising field personnel to conduct projects and making sure they can commit to project reporting timelines. • Liaising with field personnel throughout the project to build good working relationships and ensure the highest quality of work. Responding to incoming customer calls and making sure they are either transferred to the appropriate member of staff or resolving their queries immediately.• Planning project schedules weekly and distributing them internally and externally, as well as maintaining and updating the database to ensure project details were accurate. • Organising travel and accommodation for field personnel.Achievements• Achieved consistently excellent scores from Tesco for highly efficient and responsive organisational skills.• Built a loyal and trusting relationship with field personnel, resulting in work of the highest standard.

• Liaising with managers to recruit staff for their area. Introducing and training Managers in a formal recruitment process.• Compiling job descriptions, advertisements and interview guides. Coordinating and co-conducting interviews, finalising contracts for successful candidates.• Maintaining and updating the HR database as well as completing weekly reports on recruitment activity.Achievements• Established excellent working relationships with internal customers and advertising providers.• Introduced a new recruitment process and trained managers to use this procedure.