Pamela Mangen Email and Phone Number

Managed a 25-bed Definitive Observation Unit (DOU) with direct supervision over 50 staff members, including Charge Nurses, staff RNs, Monitor Technicians (MT)/Unit Secretary. Is responsible 24/7 to provide administration and supervision. Responsibilities include planning and organizing, staff development, performance management, fiscal and information management, regulatory compliance and appropriate professional involvement indicative of responsibilities (throughput, admissions, and discharges) and leadership status. Attended Executive staff and leadership meetings, managed the cost center(s) within the established budget(s) allowed and worked closely with Medical Directors, medical department chairs, physicians and other disciplines to develop services and ensure quality. The DOU consists of Sub-ICU beds for patients with trach/vent, bipap or hi-flow needs and 10 critical care Telemetry beds. Met daily with executive staff including CEO, CFO, CNO and all other Department Directors to evaluate activities and goals, risks and incidents. Coordinated hiring and on-boarding of new hires. Established new policies and procedures improving efficiency and quality of patient care.Key Accomplishments: * Lean Six Sigma Green Belt Certification* Reduced reportable pressure injuries from approximately 1.5 every 2 to 3 months to zero through a multi-disciplinary collaborative approach and real time teaching* Cable securement to eliminate waste, reduce cost and improve time management

Key Accomplishments: • Press Ganey – National honor awarded Guardian of Excellence: 2014, 2015, 2016, and 2017• Press Ganey – National honor awarded Pinnacle of Excellence: 2015 and 2016• Best Places to Work in HealthCare by Modern HealthCare: 2016 and 2017• U.S. News and World Report: National honor awarded - only Orange County Hospital and one of tenhospitals in California to be named the top Hospital in delivering the highest level of patient care: 2016 and 2017• Centers of Medicaid and Medicare 5 Star Rating: 2015 and 2016

Supervised staff of 101: nursing staff, PCAs and TTs. Provided guidance, instruction, and resources to patients with heart failure and their families. Designated as a Super User in utilizing computer software. Motivated staff in delivering effective and high-quality care through individual instruction. Participated in balancing department budgets, staff evaluations and assigned acuities. Facilitated/conducted departmental shift huddle meetings. Maintained effective patient care through generally accepted nursing care standards. Expedited rapid discharge planning during Code EST. Served as a role model in creating a warm environment for families, staff, physicians, and patients. Determined patient care assignments in accordance with patient’s needs and nursing skills.

Maintained authority on a part-time basis. Initiated multiple budget savings projects, including monitoring overtime pay. Created and implemented several Lean projects and pilot programs such as restructuring unit to improve staff productivity and equipment/supplies facilities, photo ID system, etc. Coordinated hiring and on-boarding of new hires. Developed various strategies to bolster patient satisfaction, including improving staff response to call light, personal follow-up to patient issues and rounding.