Tour Leader | Head Hostess
Pamela Marra
Italy, Uk, France
Welcome VIP guests at the Venue (Restaurant, disco Club, Hotel, Conference\Event, M/Y or S/Y). Monitor reservations, and provide a VIP experience. Be the first point of contact with guests, creating a positive impression, greeting guests upon arrival, informing them of their wait time, monitoring the waiting list, showing guests their tables\destination, manage guest queries in a timely and efficient manner and bidding guests farewell as they leave. Monitors traffic flow and guest queues within lobby\entrance; directing guests as appropriate to minimize wait times.Being the “face” of the venue with an engaging personality and role modeling warmth, enthusiasm, attention to detail, guest focus and impeccable presentation. Use personal charm to carry out a natural conversation with VIP guests without sounding scripted or intrusive. Set up host/hostess stand, answer phone calls according to the Client standards\SOP, and make recommendations as to the set-up of the destination\table\etc, maintain a station chart and cover count for the venue. Assist the Manager to plan, organize and direct all processes of the venue to ensure the venue\destination provides quality services consistent with SOP.Actively identifies, acknowledges, and resolves guest concerns following service recovery protocols.Identifies sales opportunities and promotes Client services, facilities, etc to guests.Maintains comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information.Appropriately utilizes tablet devices to perform key transactions and display products/services to guests.Worked for (selected list of Clients):BMW, PORSCHE, ONE GROUP SRL, WIKIBIZ SRL, GLAMOUR&FUN EVENTI, DAO SPA, MM AGENCY, COMPASS ITALIA SRL, GIZA EVENTI, NICE CLUB, VIBE CLUB, BABEL CLUB.