Pamela Maurer, G.C.D.F. Email & Phone Number

Waite Park, Minnesota, United States

Assisting fathers to be the best dad they can be.

Greater Minneapolis-St. Paul Area

Brooklyn Park

Communicate effectively and efficiently. Assist employers in finding appropriate candidates for postitions which needed to be filled in their company. Market services to employers. Conduct interviews to obtain information about applicant. Prioritize placement caseload. Able to identify urgency of need and assure that federal and state timelines were met. Determine needs and assist participants in overcoming their barriers and meeting their goals. Conduct case reviews to determine ongoing supports and assure that needs are being met. Identify and refer participants to community resources. Provide referral to other services in the community as needed for support. Evaluate objectives, activities, time frames, and resources with participants. Learn, re-learn, and re-learn eligibility and services as outlined by congress and apply this to the situation. Gather and verify participant information and submit the required documents to the appropriate agencies or staff. Used all state created forms as necessary for program documentation and reporting. Conduct interviews. Collect personal data and perform assessments. Used interpreters as needed when language was a barrier. Administer vocational testing. Interpreted test results with participants. Coach and provide career counseling. Develop rapport with customers. Guided customers through variety of job search tools and equipment and also gave tips for improvement.

Identify and match participants to community resources that will support the participant Employment Plan. Direct delivery of services to participants; evaluate objectives, activities, time frames, and resources. Complete all necessary paperwork in a timely manner including, but not limited to: MIS applicaitons, Status Change Form, assessments, and case notes. Maintain an up to date case file on each participant enrolled, which clearly shows the services being provided and employment goals. Authorize and justify the expenditure for support services for individual participants based on their Emplpyment Plan and following CMJTS policies and procedures for these expenditures. Submit appropriate documentation for payment . Conduct initial enrollment interviews for participants, collect necessary personal data and perform assessments. Administer vocational testing and interpret results. Cpach and provide employment counseling to participants on issues such as interviewing, resume writing, job search techniques and job retention.

Explains application procedures to individuals or groups and assists in completing the application forms for Financial Assistance Programs, including Managed Care. Determines initial eligibility and redetermines eligibility when changes occur. Interviews clients, vendors, and collater contacts to obtain factual information and subsequently verfies this information. Establishes and maintains accurate and complete reports and case records both manually and electronically. Provides information to toher Human Service staff on new and existing cases. Explains and applies technical and sensitive information, rules,laws, and policies to clients and other individuals as it relates to the individual's circumstances.

Met with potential program enrollees as a group to explain the process for receiving assistance and to present the information about programs available. Experience with and knowledge of public assistance programs. Determine eligibility. Conducted interviews to obtain, clarify, and verify information. Examines evidence to evaluate its validity and acceptability in establishing entitlement to benefits, and, when necessary, takes the required developmental action to insure that all available relevant evidence has been obtained. Assists the applicant, or related family members, in securing evidence, and prepares determinations of fact to resolve evidentiary discrepancies. Provides referral to other agencies Determines income. Ability to understand complex programs and unique eligibility requirements for each without confusing applicants. Ability to communicate with a wide variety of diverse customers and assured comprehension. Used interpreters as needed when language was a barrier. Maintained and organized data on several different computer systems as required by federal and state funds. Traveled to all schools and many of the agencies, in the two-county area, to provide information of services to eligible clients and agencies that may be working with eligible clients. Knowledgeable about various community organizations and their basic function/purpose. Provides training on services of agency and attends training of services provided by other agencies to assure broader base of knowledge of resources. Participate in staffings and other meetings as required or requested. Prepared reports for the board, county, state and federal funds providers to show and assure appropriate use of funds. Participated and planned activities for the delivery of youth services to eligible participants. Experienced with a variety of computer programs and computerized information systems and their applications.

Answered phones and assisted walk-ins at the agency. Assured that messages were directed to the correct staff person and scheduled clientele for multi-program office. Ability to direct clientele to the correct staff person or program based on initial information gathered. Skilled in language usage, grammar, and vocabulary. Processed mail; maintained inventory and office forms; maintained calendar and scheduled appointments/rooms for various meetings; typed memos, letters, agenda and meeting minutes, educational materials, correspondence and statistical reports; copied and collated forms; assisted with bulk mailings; developed and maintained LOTUS spreadsheets and WordPerfect files; processed time sheets for all staff and payroll reports. Worked with public assistance programs and private data records. Initial contact for information about services and to answer questions regarding programs. Ability to explain all information to a large variety of diverse customers. Ability to get information through phone calls and participants at the front desk and determine what they needed and get them to the correct agency and person within the WorkForce Center. Answered general public questions quickly and effectively. Demonstrated the ability to process high volume, high accuracy work for the agency. Very high degree of public contact on a data. Used all office equipment including typewriters, computers, fax machines, copiers, TDD/TTY equipment, transcription equipment, and a very complex phone system. Trained staff of the use of each of these pieces of equipment along with several computer programs such as Lotus 1-2-3, WordPerfect, Word, Access, Quark, Presentations, and several other database systems that were specific to the agency. Supervised clerical support and assured that job requests were being completed in a timely and accurate manner. Created new systems to assure this was being completed consistently by all clerical support staff.

Bachelor Of Arts, Organizational Management & Communications - Business

Summa Cum Laude

Global Career Development Facilitator, Career Development

4.0 GPA

Associate Of Science, Business

High School Diploma

Global Career Development Facilitator, Gcdf

Activities and Societies: MCDA, NCDA