CoastalCloud helps our clients be more successful by delivering cloud-based technology solutions through our unique, cost-effective, domestic service model.Headquartered in Palm Coast, Florida our team is 100% Salesforce.com certified, comprised of industry veterans from across a range of industries who love what they do. We help our clients get maximum value from their investments in Salesforce.com, Hubspot, Marketo, Pardot, Google Apps, Accounting Seed and other leading cloud-based, and SaaS solutions. We offer a complete range of services including technology strategy & architecture, business process optimization, solution selection / configuration / implementation, user training & adoption as well as managed services for ongoing solution management.

Managed Services Account Manager, Jan 2015 – May 2017• Consult, Qualify and Sell Salesforce.com managed services to new and existing clients • Exceeded my monthly & quarterly sales goals 100% of the time (> $2M annually)• Work with clients to cultivate a long term (Customer for Life) mutually beneficial relationship and identify additional client needs• Back up the Sr. Director of Managed Services with client escalations, introduction calls, client communications, and mentoring of managed services’ resourcesClient Support Manager, Feb 2013 – Dec 2014• Introduced and created initial support department to handle post go live Client support requests • Assist Regional Sales Executives with qualification/positioning of Support Offerings to new clients • Assist in designing Support offerings to meet client needs• Discussing EnablePath offerings and gathering prospect information at Salesforce/EnablePath events via a booth/table (Events include Salesforce Dreamforce, Salesforce Southeast Dreamin, Salesforce World Tour, Salesforce sponsored industry specific events, etc.) • Responsible for overall design, configuration (non-technical), and training as needed for Support Clients• Consulting with client for future needs and assisting with client specific Salesforce road mapping Sr. Project Manager, Aug 2011 – Feb 2013• Ensure overall success of Salesforce implementations/optimizations with clients as an Engagement Manager and/or Solution Architect for over 200 projects• Lead client business process reviews to gather business requirements • Responsible for overall solution design including configuration of Salesforce objects, workflows, 3rd party applications, and defining any integration or development needs• Create client deliverable documentation for requirements, solution design, user acceptance testing and training• Manage project resources, project scope and client expectations • Conduct end user, train the trainer and administrative training

Salesforce.com admin for 500+ users worldwide; Handled daily support and managed projects for internal customers involving internal and external developers; Involved in Data migration, Multiple Salesforce.com instances consolidation; Enhancements, Project Scoping; Requirements Gathering; Custom Object creation, Data Loader, Demand Tools, Hoovers, Eloqua, Big Machines, Conga Courier, User Traning; Process Documentation and more.

Responsible for Lead Generation for Outside Sales Executives; Salesforce.com Power User; Telemarketing and Email campaigns; Trade show staffing.

Managed 46 inbound telesales call center; Created Merchant Retention inbound group; Motivate/Coach/Train/Counsel supervisors and telesales professionals; Responsible for pricing on merchant accounts up to $25M annual processing volume; Created/maintain MIS reporting for internal and external use.