Pamela Mchugh, Ma, Shrm-Scp, Sphr, Gcdf, Ccmc Email & Phone Number

Baltimore, Maryland

Bel Air, Md

Using proven instructional design principles to effectuate career growth; created, wrote & delivered course/workshop content on career planning, development, transition & management:  Specific content included career planning & transition theories/models, goal setting, job search marketing strategy (networking, social media, resume, interview skills, follow up, etc.) & salary negotiation Courses accommodated different educational levels, diverse learning styles/perspectives & the identified needs of individual students Blended learning techniques used included, lecture, exercises, feedback, use of websites focusing on job search, company/organization research & discussion to encourage engagement/problem solving Prepared/distributed course outlines, PowerPoint presentations & supplemental course materials Provided written critiques & suggestions for improvement of client resumes & products Effective use of career assessments used in individual & group settings to enhance self-learning. Assessments certified in and used: MBTI, Strong Interest Inventory, O’NET & DISC Evaluations/feedback were consistently excellent & resulted in invitations to present at events such as those sponsored by the Harford County Board of Education, & Federal Women’s Program Examples of Course Titles: Remaining Upbeat In A Downsized Work World; Career Crossroads; Resume Writing 101 (w/written critique); Preparing for Your Interview; Obtaining A Federal Job Consulting/Training (Sub-Contract Assignments) The Employee Lifecycle and Your Role (worked with rapidly growing electronics company to develop/deliver training for new front-line supervisors) Open Door Policies and Delegation (worked with Chiefs of local volunteer fire company) Workshops Looking Beyond Retirement Tapestries of Our Lives: Interweaving Career and Personal Goals Burned Out? Re-Kindle the Flame, Dream Makers, Risk Takers Career Development 101 and Pre-Job Fair Workshop for Army Community Services

Westminster, Md

**Provided outplacement coaching and instruction for employees who were being transitioned/displaced out of their current positions in the banking industry. **Developed and presented workshops on resume development and online job search resources to include marketing and use of social media sites such as LinkedIn and Facebook. **Critiqued resumes of each impacted employee providing individual feedback for improvement. **Provided one-on-one and group coaching addressing client defined aspects of the job search with a focus on social media, resumes and interviewing skills.

Baltimore, Md

Worked as an adjunct instructor subcontracted to deliver services to clients of the Baltimore County Department of Economic and Workforce Development Centers (Eastpoint, Hunt Valley & Liberty Centers). Provided group and individual instruction and coaching for the following career development courses:Looking For Work In The 21st Century;Job Search Fundamentals;Mastering the Art of Job Search;Interviewing Fundamentals;Mastering the Art of Interviewing;Writing a Winning Resume (Part 1 & Part 2);Writing a Federal Resume; andSocial Media Strategies for Your Job Search• Conveyed clear course expectations, through written outlines and approved, standardized syllabus• Facilitated student learning using lecture, exercises, Department of Labor/American Job Center resources and peer to peer learning to achieve desired learning outcomes, based on diverse learning styles• Provided feedback on student resumes and written products and responded to questions• Challenged, engaged and communicated with students to encourage their participation and learning while maintaining mutual value and respect•Supplied interesting and relevant assignments for students that demonstrated learning outcomes in a real-life employment setting • Ensured accurate course registration of students and coordinated/administered completion certificates• Course evaluations and feedback from students/audience were consistently positive/excellent and resulted in invitations to present at events such as The Boomer Expo sponsored by the Baltimore County, MD Office of Aging

Lancaster, Pa

• Recruited, interviewed, hired, oriented, trained/developed & managed 10 employment services staff responsible for recruitment, intake, career counseling, vocational testing and training for clients with various barriers to employment at the Lancaster County Employment & Training Agency (LETA) Workforce Investment Act One-Stop Career in PA• Project management responsibilities included in-depth knowledge & administration of vendor contracts (post-secondary institutions, community colleges, & non-profits serving special needs populations, especially those with physical, intellectual & emotional disabilities), DOL funding streams & monitoring/compliance requirements• Delivered individual & small group career coaching sessions, case management services & administered various vocational assessments. Conducted briefings/presentations to professional, government & civic organizations• Directed recruitment, staffing, training & program management (staff, youth & employers) for the Summer Youth Employment Training Program targeted to providing summer work experience for at risk youth facing multiple barriers to employment• Initiated off-site, low-cost Staff Development Day using internal staff experts & community volunteer speakers. All staff members participated in some manner which contributed to building a cohesive work team. Positive evaluations & feedback resulted in the event being scheduled annually & replicated across the State• Introduced & promoted quality improvement initiatives within the Agency. Spearheaded Agency completion of the rigorous application process based on the Malcolm Baldridge Quality Award (leadership, strategic planning, customer and market focus, information and analysis, human resource focus, process management, business results). In addition to the written application the process included on site visits to observe some of the Agency’s innovative practices & resulted in LETA being admitted to the DOL’s prestigious Enterprise Council

Master’S Degree, Management/Human Resources

Bachelor’S Degree, Criminal Justice

Associate'S Degree