Pamela Mendoza Email & Phone Number

Mexico City, Cdmx, Mx

México

México

Design of corporate stationery such as business cards, letterheads, and brochures.Ensuring that the designs align with the brand's visual identity.Retouching and editing photographs for use in advertising materials.Creating visual compositions and photomontages.Collaboration with other departments, such as marketing and web development, to ensure visual coherence and meeting deadlines.Participation in brainstorming sessions and creative meetings to develop campaign… Show more Design of corporate stationery such as business cards, letterheads, and brochures.Ensuring that the designs align with the brand's visual identity.Retouching and editing photographs for use in advertising materials.Creating visual compositions and photomontages.Collaboration with other departments, such as marketing and web development, to ensure visual coherence and meeting deadlines.Participation in brainstorming sessions and creative meetings to develop campaign concepts.Contribution of visual ideas and graphics for advertising campaigns.Creation of banners, posters, flyers, and other printed materials.Development of digital ads for social media and websites. Show less

Ciudad De México, México

𝗢𝗿𝗱𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗥𝗲𝗽𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝘃𝗲 𝗟𝗲𝗮𝗱•Led a team of Order Experience Representatives, setting and exceeding performance targets and goals.•Utilized Salesforce to track and follow up on contract-related tickets and inquiries, ensuring timely resolution and customer satisfaction.•Effectively resolved complex customer issues and complaints, ensuring customer satisfaction.•Provided mentorship and training to team members to enhance their product… Show more 𝗢𝗿𝗱𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗥𝗲𝗽𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝘃𝗲 𝗟𝗲𝗮𝗱•Led a team of Order Experience Representatives, setting and exceeding performance targets and goals.•Utilized Salesforce to track and follow up on contract-related tickets and inquiries, ensuring timely resolution and customer satisfaction.•Effectively resolved complex customer issues and complaints, ensuring customer satisfaction.•Provided mentorship and training to team members to enhance their product knowledge and customer service skills.•Implemented performance improvement plans to enhance team performance and efficiency.•Developed and implemented best practices for order processing, resulting in improved efficiency and accuracy.•Collaborated with cross-functional teams to address customer concerns and optimize order processing workflows.•Achieved a high rate of order accuracy, reducing order discrepancies and minimizing returns or exchanges.•Utilized data and analytics to monitor and report on key performance indicators (KPIs) related to order processing and customer satisfaction.•Consistently met or exceeded service level agreements (SLAs) for order processing and response times.•Efficiently managed workload and prioritized tasks to meet and exceed customer expectations. Show less

Ciudad De México, México

•Conduct thorough inspections of Mercedes-Benz vehicles to assess the extent of damage and identify repair needs.•Coordinate with insurance adjusters to ensure accurate assessments, approvals, and seamless communication throughout the repair process.•Monitor repair progress to ensure that work is completed to Mercedes-Benz's high-quality standards and specifications.•Manage multiple assessment appointments efficiently and meet deadlines for providing repair estimates.•Provide… Show more •Conduct thorough inspections of Mercedes-Benz vehicles to assess the extent of damage and identify repair needs.•Coordinate with insurance adjusters to ensure accurate assessments, approvals, and seamless communication throughout the repair process.•Monitor repair progress to ensure that work is completed to Mercedes-Benz's high-quality standards and specifications.•Manage multiple assessment appointments efficiently and meet deadlines for providing repair estimates.•Provide exceptional customer service by addressing customer questions and concerns, and keeping them informed throughout the repair process.•Collaborate with technicians, service advisors, and other team members to ensure a smooth workflow and timely repairs.•Adhere to Mercedes-Benz repair guidelines and standards to ensure the integrity of the brand. Show less

Av División Del Nte 1917, Colonia Residencial Emperadores

•Demonstrated strong communication skills by promptly answering calls, accurately transferring them, and effectively relaying messages.•Efficiently managed appointment calendars, confirming appointments, and proactively minimizing scheduling conflicts to optimize dealership operations.•Maintained meticulous paperwork, processed customer information, and upheld organized records to streamline administrative processes.•Maintained strict adherence to dealership policies and procedures,… Show more •Demonstrated strong communication skills by promptly answering calls, accurately transferring them, and effectively relaying messages.•Efficiently managed appointment calendars, confirming appointments, and proactively minimizing scheduling conflicts to optimize dealership operations.•Maintained meticulous paperwork, processed customer information, and upheld organized records to streamline administrative processes.•Maintained strict adherence to dealership policies and procedures, particularly those related to customer interactions and data privacy, ensuring compliance and security.•Responsible for purchasing groceries and supplies for the dealership, ensuring a well-stocked and organized environment. Show less

México

•Attended to incoming phone calls, providing professional and courteous assistance to callers and directing them to the appropriate departments or individuals within the corporate.•Assist in the recruitment process by posting job openings, reviewing resumes, and scheduling interviews.•Help facilitate the onboarding process for new hires, including preparing paperwork.•Maintain accurate and confidential employee records, including personnel files and digital databases.•Act as a… Show more •Attended to incoming phone calls, providing professional and courteous assistance to callers and directing them to the appropriate departments or individuals within the corporate.•Assist in the recruitment process by posting job openings, reviewing resumes, and scheduling interviews.•Help facilitate the onboarding process for new hires, including preparing paperwork.•Maintain accurate and confidential employee records, including personnel files and digital databases.•Act as a point of contact for employee inquiries and concerns, offering guidance and escalating issues when necessary.•Support the performance review process by tracking deadlines, gathering feedback, and maintaining performance records.•Preparing reports related to HR metrics and trends.•Responsible for purchasing groceries and supplies for the corporate, ensuring a well-stocked and organized environment. Show less

Bachelor'S Degree, Design And Visual Creativity, Graphic Design, Currently Studying

Bachelor’S Degree Of Marketing, Marketing

Technical Career, Computational Systems And Digital Graphic Design