Pam Moore-Hodgson M.Ed, Pmp Email & Phone Number

Fort Lauderdale, Fl, Us

Kaysvile, Ut

United States

United States

92% CSAT rating on professional learning in 2023.Successfully delivered 2,188 professional learning events in 2023 utilizing contractors, an increase of 50% from last year.Recognized as Team of the Year in 2022Cultivated a diverse team of seasonal contractors, growing the contractor team from 20 to 67 in 8 months, Manage professional learning operations by enhancing, implementing, and monitoring the systems and processes for delivering high-quality, flawlessly executed, and scalable professional learning experiences. Champion facilitators and professional learning participants need to surface insights from support and informing cross-curricular departments. Make decisions and solve problems by analyzing information and evaluating results to optimize the customer experience.Monitor the professional services pipeline to forecast and anticipate needed skills and ensure the team of facilitators is prepared in a timely fashion to execute flawlessly on all professional services content.

HMH is a global leader in Pre K-12 educational content and services, combining digital innovation and research to make learning more engaging and effective.Provided expert oversight to a remote implementation team for large-scale client programs focused on business growth, technology advancement and process improvement across activities such as logistics, operations, sales and service. Accountable for customer relationship, engagement and retention efforts. Maintained business relationship with key stakeholders, executive leadership, and district level administrators. Collaborated with PMO, marketing, product management, and engineering team to support the launch of a new data analytics product to the market. Partnered with account executives and RVPs to support the sale of services in key accounts.Key Contributions:Managed strategic client relationships to build a reputation for excellent service and generate repeat business in multi-year agreements. Improved time to value for customer of new data analytics product by collaborating with engineering, product management, and sales team.Improved pricing of new data analytics project to target a new market group with opportunity of 194 Million.Added multiple new data system projects in 2019 by actively participating in sales calls.Managed financial metrics of data services group monitoring bookings, billings and revenue forecasts.Encouraged and challenged remote direct reports and responsible for up to 30 indirect staff, including 3rd party offshore vendor, depending on current projects.

Miami/Fort Lauderdale Area

Managed a consultant team through the implementation of cloud-based data warehouse and learning management system projects. With a company acquisition, defined and developed service offerings which including pricing models, resources needs, and timelines for service delivery. Recruited, hired and supported contract and FTE consultants. Coached and mentored 10 remote direct reports and responsible for up to 20 indirect staff depending on current projects.

Led the Miami-Dade County project implementation of reading and math technology products and services. Delivered internal coaching and mentoring to FTE and contract consultants as well as responsible for the hiring and onboarding of new consultants. Generated 10 additional professional services day through a contract renewal by successfully implementing the Our-Kids project. In 2010, increased revenue by 3.4M through a multi-year contract renewal from Miami-Dade County Public Schools by successfully leading the project implementation. Partnered with account executives and provided product demonstrations to strategic accounts in the southeast.

Due to strong account management and product knowledge was promoted to Account Executive.Seek and qualify customers and close sales opportunities in FL. Deliver sales presentations to customers around key products in FL as well as manage day to day operations within key accounts. Communicate with team members sales strategies against funding sources and education initiatives in FL.

Miami/Fort Lauderdale Area

Supported account executives by generate new sales and existing sales to meet revenue goals in urban and rural accounts throughout FL. Collaborated with AE to developed and set specific and measurable sales targets on an annual basis for assigned territory. Delivered sales presentations to customers around key products in FL, and GA. Grew relationships with key district personnel to further grow sales opportunities.

Miami/Fort Lauderdale Area

Maintained high customer satisfaction and retention for strategic accounts while managing a schedule to deliver an acceptable level of training days and/or project management functions. Analyzed curriculum practices to create personalized training programs tailored to each client and increased product usage by setting attainable goals to increase local, state, and national test scores.

Developed and delivered a project wide instructional plan for 20 Miami-Dade Couty Public Schools to meet and exceed curriculum and technology goals. The project was a success which in turn grew from 20 schools to district wide. Scheduled and delivered courseware and management system training for staff development both internal and external.

Florida City Elementary-3rd grade teacher Science Fair Chairperson Grade Level Chairperson, AEP ChairpersonLeisure City Elementary - 3rd Grade TeacherWest Homestead Elementary - 4th Grade Teacher

Master Of Education - Med, Urban Education-Learning Technologies

Bachelor Of Science - Bs, Education

Associate Of Arts - Aa, Elementary Education And Teaching