Pamela Martinez Villarreal Email & Phone Number

Denver, Co, Us

• Apply Systems and Industrial Engineering methods and expertise in healthcare operations, change management, data analysis, emerging technologies, innovation culture, and high-performing networks to solve business problems and help the hospital system innovate, adapt, enter new markets, and build new care models.• Provide complex analytical, operational, and change management support to the Innovation and Heath Systems Engineering Center.

Greater Denver Area

• Perform data analysis, predictive modeling, simulation, and apply Six Sigma/Lean principles to guide data driven decisions.• Subject matter expert for the DMAIC problem-solving approach, specifically in the measurement and analysis phases.• Measure the progress and success of improvement initiatives using advanced Excel functions and statistical techniques.• Procure and gather data in collaboration with the IT and the Epic Data Analytics team.• Design and instruct the “Data Collection and Analysis” module for an internal Six Sigma Green Belt certification program.• Develop a patient no-show probability model that identifies patients with a high-risk of missing their appointments based on demographics, no-show history, and visit details.• Design and coordinate pilot studies to measure the impact of implementing strategic overbooking and targeted reminder calls.• Maintain an existing predictive model for inpatient census to proactively drive daily capacity management decisions at UCHealth.• Validate the process capability of a centralized patient contact center (Patient Line), develop new key metrics, adjust existing ones, and identify other process improvement opportunities through onsite observations and data analysis.• Evaluate, create projections of new process scenarios, and develop a staffing plan for the Medication Access Refill Center (MARC) to improve their ability to handle medication refill demand tasks.• Achieve a better understanding of staffing needs and room utilization constraints of the UCHealth Transplant Center by simulating patient and staff flow on Simio.

• Developed Excel macros, performed statistical analysis, and examined electronic health records to identify and report trends related to scheduling, patient characteristics, wait times, pharmacy throughput, and utilization of infusion areas to guide continuous improvement efforts.

Ann Arbor, Mi

• Managed an interdisciplinary and multicultural team working on a variety of patient experience improvement projects at the UM Comprehensive Cancer Center (UMCC).• Simulated the UMCC phlebotomy area using ProModel and proposed staffing changes to streamline their process.• Designed simulation games and raised awareness of the use of data and probability theory among hospital leadership.• Collaborated in the creation of a decision support tool for the efficient preparation of “make-ahead” chemotherapy drugs.

Central Sterile Processing Department (Cspd)

• Improved the communication strategy across the UM Hospital CSPD staff to better identify and fulfill daily surgical instrumentation requirements.

Department Of Industrial Engineering, Utep

• Created GaBi Software tutorials taught to a Green Energy Manufacturing class to show how to do life cycle assessments• Automatized the quality inspection of biomedical parts using machine vision systems and data mining• Designed project webpages and departmental promotional materials• Collaborated with the planning of departmental events• Supported, organized, and attended leadership skills development workshops

El Paso, Texas Area

• Coordinated and performed video production and graphic design tasks for various sports including Division I Football.• Designed digital marketing, social media, advertising, sales graphics, and posters for digital and print materials.• Collaborated in the organization and technical support of C-USA Tournaments at UTEP• Awarded a full scholarship

Ann Arbor

• Developed an interface using Excel VBA for the graphic representation of glaucoma patient records and their disease progression to support medical decision-making and provided the framework to incorporate a disease-monitoring algorithm My SROP Project:http://www.youtube.com/watch?v=xXisM-sttucWhat's SROP?: http://www.youtube.com/watch?v=tbh8VTNuDUg

Master'S Degree, Industrial & Operations Engineering - Healthcare Engineering And Patient Safety (“Heps"), Cum Laude

Bachelor Of Science (Bs), Industrial Engineering, Magna Cum Laude

Activities and Societies: APM, IIE, INCOSE, MAES/SHPE, NSCS, SWE, TBP, French Club

Education record