Pamela Vargas Email & Phone Number

Houston, Tx, Us

Sugar Land, Texas, United States

Sugar Land, Texas, United States

Houston, Texas Area

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Houston, Texas Area

Houston, Texas

Rice Village

Responsible for onsite property management at one of the most beloved retail and mixed-use districts in the city of Houston! Rice Village is the only authentic urban district in Houston and our goal is to offer visitors and the local community the best in class shopping, dining and most unique customer experience.Core Functions:- Oversee rent collection activities and address any issues associated with rent collections (defaults, notices, etc.)- Ensure collection of insurance for tenants and vendors that work on the property. - Work closely with corporate accounting on monthly reporting, CAM reconciliations, budget preparation, and monthly budget monitoring. - Assist in the overall marketing efforts of the center to include event coordination, retailer relations, advertising programs and initiatives.- Assist in managing the website and social media posts.- High retailer communication. - Coordinate retailer integration into events and programs. Seek retailer offers, promotions, in-store events, sampling opportunities, and demonstrations.- Coordinate holiday decor installation, take down and all holiday initiatives. - Create a positive relationship between the center and the surrounding community.- Coordinate the posting of all collateral and ensure that Rice Village branding in clean and consistent.- Other duties as assigned.Accomplishments:Collected over $650k of outstanding A/R in 2017.2 time ICSC Maxi Finalist in 2016 and 2018.Negotiated partnerships and networking events with surrounding businesses outside of our retail realm to encourage community engagement. Secured 2 donated public art pieces for the property. Assisted in the transition of management on 2 aquisitions

First Colony Mall

I served as the point of contact for the Business Development and Strategic Partnership programs for the property. This includes extensive tenant interaction, planning and implementing center-wide promotional strategies and events, ensuring compliance with mall common area usage policy and procedures, public relations, revenue generation and act as a liaison with the corporate office, vendors and public. Core Functions:- Event coordination and planning- Assist in coordinating kiosk/tenant move in and move out- Coordinate retailer merchandise displays.- Leasing/Specialty Leasing involvement- Revenue generation/sponsorship involvement- Assist with budget management.- Assist with the identification of appropriate common area placement of proposed merchant by understanding/ communicating available inventory, marking available space on lease plan, and have a full understanding of permanent retailer kiosk restrictions. - Oversee gift card sales operations- Oversee the administrative details for short term leases, sponsorship agreements and storage agreement along with maintaining files, collect rent and sales information from retailers.- Generate and review financial reports and notify corporate accounting of any issues.- Responsible for the review and maintenance of monthly reconciliation of Business Development accounts. - Resolve customer complaints and communicate any issues to the GM and Business Development representative for the property.- Responsible for maintaining and updating retailer listing on the mall directories and the mall website.

• Oversee daily office administrative duties, financial reporting and control. • Accounts payable and accounts receivable • Responsible for establishing and maintaining good tenant relations and customer service• Maintain an excellent working relationship with suppliers, vendors and others serving the property. • Work closely with the Building Engineers, Security and the Day Porters to provide an excellent tenant experience.• Oversee on-site personnel, both in-house and contracted in the absence of the Property Manager. • Certified High Rise Building Fire Warden• Responsible for maintaining the property efficiently in the absence of the Property Manager.

• Responsible for all financial obligations of the center including budget preparation, monthly financials, general ledgers, accounts receivable, service agreement preparation, and rent collections.• Responsible for putting together service agreements, bids, proposals and all forms related to projects over $10k.• Reconcile all income and payables for the security, maintenance, guest services and administrative department. • Process daily bank reconciliation from gift card sales• Ordered/maintained office supply stock, coordinated meetings, set up conference room for corporate visitors, coordinated numerous staff appreciation luncheons.• Maintain close working relationship with all service contractors, tenants and vendors • Human Resources liaison between employees and corporate office, processed payroll and time off coordination for all employees, processed Personal Action Notices, tracked workman’s comp claims, and all hiring paperwork for employees.• Complete and submit all surveys, forms, monthly financial recaps concerning the operations of the center.• Performed all administrative duties pertaining to local lease agreements, rent collections, and monthly sales collection. • Maintained meticulous files on each tenant.• Assist the Local Leasing Representative in showing vacant spaces to prospective tenants, lease negotiations, renewal leases, relocations, and coordinate tenants move in/out• Visual display merchandising of empty locations for leasing purposes

• Oversaw daily financial management of all initiatives sold at the Simon Guest Service Booth• Implemented a new cash handling procedure for guest services staff which was successful in bringing down internal revenue loss in the company.• Successfully maintained budget for Guest Services to include managing spending on salaries, uniforms, and supplies• Created bi-weekly schedules for my staff of 8• Interviewed, hired and trained new staff. • Developed a very thorough training manual for the Guest Services Manager, and Guest Services Representative positions and provided ongoing training for current Guest Services Representatives• Communicated all mall marketing initiatives to staff, including the implementation, and proper execution of all locally and corporately sponsored events• Developed a rapport with tenants and communicated Simon initiatives for possible partnership opportunities. • Solicited and secured outside sponsors for participation in the Simon Kidgits Club events and trade opportunities.• Met 2005 target sales goal of $5.3 million for Simon Visa Gift Card Sales finishing 3rd in the region.Major Accomplishment: With my staff of 15 people, Guest Services alone ran an amazingly smooth $1.5 million dollar December in gift card sales all without having to use the staff of the mall management office, which had never been done in the past.

• Performed all administrative functions for the Marketing Department/Director of Mall Marketing to include ordering and creating signage, press releases, monthly marketing calendars and updating the mall’s website.• Processed accounts payable, reconciled marketing funds and reviewed monthly financials of the Marketing Department• Deposit Receivables• Reconciled Guest Services sales on a daily basis, and ensured daily deposit was done• Generated leases, contracts, trade agreements, for local sponsorships• Ensured all policies pertaining to the Simon Visa Gift Card were adhered to by the guest services representatives• Assisted in the training of a new Guest Service Manager• Communication liaison of all local and corporate sponsored events between guest services manager and staff.• Coordinated the set up of Holiday décor, ordered décor pieces, mapped out the layout of both the Christmas and Easter photo op sets.• Took all events thru the implementation, coordination and execution process. Oversaw proper staffing of event, monitored and recapped each event when it was completed.• Worked extensively with mall merchants for involvement in mall promotions and secured added value for mall promotions for giveaways.• Was responsible for securing $3,000 local sponsorship in 2004-2005 year.Major Accomplishment: In 2003, Simon brought Evening of Giving, a mall sponsored shopping for a cause event which allowed local non-profit organizations to sell tickets and raise funds for their cause. I secured participation from 12 food restaurant chains to offer food samples, 15 local non-profit organizations, and numerous stores to donate door prizes for our Prize and Hour drawing. This event resulted in raising $3,623 for Simon Youth Foundation and over $9,000 for the local participating charities. – Was promoted to Guest Services Manager at Barton Creek Square

• Answer phones, radio security, monitored CCTV, and took customer inquiries• Provided exceptional customer service to mall shoppers and tenants• Sold Simon Gift Certificates• Extensive cash handling, experienced in running high volume corporate order gift certificates• Marketed and sold information to customers concerning the Simon Youth Foundation, discount Mallperks shopping incentive program, and any partnerships that were given to us to market from the Marketing Department.Major Accomplishment: Volunteered on extra duties for the marketing department such as updating the website, passing out correspondence to the tenants, and assisting on the set up of holiday Easter and Christmas décor. – Was promoted to Marketing Administrative Assistant

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Education record