Pamela Phruksukarn Email & Phone Number

San Diego, California, United States

• Provide leadership and support to Consumer Loan Center staff and assume management-level duties when appropriate.• Responsible for assisting in the development and implementation of service and sales strategies to align with the credit union’s overall goals.• Coach, develop, mentor, and maintain a highly knowledgeable, competent, and technology-literate Consumer Loan Center team by providing strategies, tools, and resources to enable them to build strong rapport and provide superior customer service to credit union members.• Support all areas of the Consumer Loan Center including the review of applications that require higher level underwriting authority.• Assist with project and procedure updates as assigned.• Awarded with “Circle of Excellence” in 2018.• Awarded for coaching the Contact Center to “Highest Consumer Loan Production Team” in 2018.

San Diego, California, United States

• Process incoming applications for consumer loans in a call center environment including in-depth interviews and verification of members, as well as an examination of applicant’s financial obligations via ChexSystems and credit retrieval to determine lending needs.• Serve as trusted advisor and recommend the sale of related complementary products and services.• Monitor and process applications received via the credit union’s online banking channel.• Prepare, deliver, and file all related loan files for imaging and review by Quality Assurance and DMV departments.• Fund consumer loans and send secure documentation for member approval and signature via DocuSign®.• Provide service for frontline staff at all branch locations.• Handle low-level escalations and more difficult loans requests.• Serve as a mentor for newer and less experienced staff.• Awarded for executing the “Highest Number of Consumer Loan Applications” in 2015.

San Diego, California, United States

• Served as a liaison for indirect lending deals between auto dealerships and credit union members.• Performed detailed application reviews to adhere to compliance.• Reviewed member verification and qualification via ChexSystems and credit retrieval modules.• Originated applications and funded loans directly from the general ledger for indirect loan requests on Symitar’s Episys® core processing system.• Prepared, delivered, imaged, and filed all related Loan Documents, Approval Notices, and Adverse Action Notices.• Provided quality member service, advice, and referrals for related products and services.

San Diego, California, United States

• Processed incoming applications for consumer loans in a call center environment including the interview and verification of members, as well as an examination of their financial obligations and credit reports to determine lending needs.• Monitored and processed applications received via the credit union's online banking channel.• Consistently the recipient of 100% satisfaction acknowledgements from "secret shoppers."