Pamela Phruksukarn Email & Phone Number

San Diego, California, United States

• Provide leadership and support to Consumer Loan Center staff and assume management-level duties when appropriate.
• Responsible for assisting in the development and implementation of service and sales strategies to align with the credit union’s overall goals.
• Coach, develop, mentor, and maintain a highly knowledgeable, competent, and technology-literate Consumer Loan Center team by providing strategies, tools, and resources to enable them to build strong rapport and provide.
• Support all areas of the Consumer Loan Center including the review of applications that require higher level underwriting authority.
• Assist with project and procedure updates as assigned.
• Awarded with “Circle of Excellence” in 2018.

San Diego, California, United States

• Process incoming applications for consumer loans in a call center environment including in-depth interviews and verification of members, as well as an examination of applicant’s financial obligations via ChexSystems.
• Serve as trusted advisor and recommend the sale of related complementary products and services.
• Monitor and process applications received via the credit union’s online banking channel.
• Prepare, deliver, and file all related loan files for imaging and review by Quality Assurance and DMV departments.
• Fund consumer loans and send secure documentation for member approval and signature via DocuSign®.
• Provide service for frontline staff at all branch locations.

San Diego, California, United States

• Served as a liaison for indirect lending deals between auto dealerships and credit union members.
• Performed detailed application reviews to adhere to compliance.
• Reviewed member verification and qualification via ChexSystems and credit retrieval modules.
• Originated applications and funded loans directly from the general ledger for indirect loan requests on Symitar’s Episys® core processing system.
• Prepared, delivered, imaged, and filed all related Loan Documents, Approval Notices, and Adverse Action Notices.
• Provided quality member service, advice, and referrals for related products and services.

San Diego, California, United States

• Processed incoming applications for consumer loans in a call center environment including the interview and verification of members, as well as an examination of their financial obligations and credit reports to.
• Monitored and processed applications received via the credit union's online banking channel.
• Consistently the recipient of 100% satisfaction acknowledgements from "secret shoppers."