Pamela Jowett Email & Phone Number

Marlow, England, United Kingdom

Online

Coaching adults who are looking to improve their English Communication for business. Successfully helped students to improve their communication in a number of focused areas with high success rates for interviews, moving into leadership roles, graduate internships, and gaining new positions in English Speaking countries.

Datchet, Windsor, UK

Responsible for the management of a large portfolio of high-net-worth global businesses within the professional services sector including; law, Financial services & technology. Responsible for achieving sales quota and assigned strategic account objectives. Representing the full range of company products and services to the portfolio of clients, while.

Bath, United Kingdom

Responsible for the management of a team of Telemarketers, Internal sales, Customer Service Agents and Team Leaders within a fast-paced, dynamic and changing environment. Coaching new and existing staff with outbound sales techniques and customer service skills through to carrying out training for team leadership skills. Identifying team developmental.

Poole, Dorset

Managing a team of 50 multilingual technical support agents for a large Google contract maintaining a results-focused and positive environment, delivering a world-class level of service. Conducting regular monitoring and coaching for Business English to ensure both verbal and written communication was of high quality.

Bournemouth, England, United Kingdom

Conducting job seeker interviews using various recruiting and selection tools/methods to filter and match suitable job roles. Coaching graduates, job seekers with CV writing, preparation and interview skills. Organising and managing job fairs at nearby colleges and universities to source new talent. Attending nearby Universities to train graduates for CV.

Bracknell

Accountable for the smooth and efficient operation of an extremely fast-paced National Virtual call handling and mail forwarding service for over 30 office locations. Managing the growth and success of a dedicated team of virtual call handlers, Internal Sales and team leaders. Develop, implement, and review operational policies and procedures. Responsible.

Bracknell

Managing a team of six telemarketing Lead Generation staff to deliver outbound and inbound campaigns. Targeted with own outbound calling to market Towry Ltd. and its services, generating new leads and meeting a challenging conversion target rate of one in four. Contacting decision makers in relation to Business Insurance and Employee Benefits.

• Appointed to transform the way in which the company events, internal events and company gym was managed, introducing new systems to enhance efficiency and reduce operating costs. Established a simple yet robust budget.
• Selected to project manage entries into industry award schemes following a corporate merger, with the aim of increasing brand recognition within the industry. This task included:
• Accessing potential reasons for the failure of previous award applications, consulting external experts to identify areas for improvement
• Led the production of visually appealing and informative winning award applications which featured strong corporate profile, team overview and case studies to meet judging panel requirements. This led to the success.

Between the period of 2002-2004 I spent 2 years in the position as an Internal Account Manager working alongside four London based Financial advisors. My specific job function was to develop and maintain positive relationships in order to retain and grow the Financial Advisors client bank, this role was specifically phone based with occasional offsite.

Teaching English As A Second Or Foreign Language/Esl Language Instructor

Diploma In Management Level 5