Determine available awards/financial aid/grants for students in all grade levels at university. Calculate amounts, disbursement dates, and availability, then package the awards and send out aid confirmation letters to students.

Provide support and assistance to customers with billing, claims, and change of information forms. Update billing methods, establish claims, and send out various forms. Assist with downgrades, reinstatements and cancellations. Escalate issues to appropriate departments. Comply with all relevant regulations and guidelines while providing exceptional empathetic and professional service.

IT Internship

FHA, VA, and Conventional underwriter. DE and LAPP/SAR certified

FHA, VA, and Conventional underwriter. DE and LAPP/SAR certified.

Wholesale mortgage processing to include ordering all necessary documentation for the file, clearing conditions, and working with brokers to move loan files to successful closings. Assisted underwritng in obtaining additional documentation for the files to include MERS, LoanSafe reports, 4506T tax transcripts, and additional appraisal reports as needed. Assisted with special projects for Correspondent Lending group.

Full service processing of government loans to include FHA, VA and USDA. Calculated income, ordered title, appraisal, inspections, VOE, VOD, case numbers, CAIVR's, LDP/GSA, assisted in locking loans, reviewed all documentation for compliance with Fannie Mae and FHA guidelines and standards. Uploaded all relevant information and ran DU/LP through various lender sponsored engines as well as E-Magic. Communicated extensively with borrowers, title companies, realtors, lenders, and other 3rd party vendors to assist in moving loans to closing. Reviewed HUD1 settlemt statements for accuracy.

Managed and assisted other processors in their workload, resolved problems, and communicated company policy and procedure. Kept track of all loan volume to include type of loan, lender placement, and ongoing status of loans. Company liason with all lenders and 3rd party vendors in improving relations and streamlining procedures. Also provided full service processing on personal pipeline of 10 to 20 files per month.

Assisted loan officer with all lender program and pricing information, locking loans, running DU/LP, and various loan insights. Full service processing to include ordering title, appraisal, surveys, VOE, VOD, VOR, calculating income of all types, reviewing title and appraisal for compliance and acceptability, resolving any conflicts, working with underwriters and other lender personnel to clear loans for closing. Assist new company employees in all facets of policy and procedure for our company. Review HUD1 settlement statements for accuracy. Send out follow up correspondence to borrowers. Ensure all files meet compliance requirements and are ready for audit.

Communications Specialist

Data Automation and Communications