Pamela Robinson, Phd Email and Phone Number

The Nesting Hen Estate Sales, Downsizing. Staging, researching, pricing, marketing, conducting sales.The Nesting Hen Antiques and Vintage. Maintain 19 booths at antique mall.

Facilitate online Master's and PHD courses, mentor and serve as committee chairman for PhD learners in their dissertation process, PhD comprehensive examination reader and grader, member of PhD learner dissertation committees, presenter and facilitator at PhD residencies.

Serve as a writing specialist at retreats held for PhD candidates.

Self employed as antique and vintage dealer. Fulfilled all retail operations.

Self employed as coach and editor for PhD candidates working on their dissertations.

Interacted with business units and other functional areas to develop and coordinate internal user support deliverables. Championed the necessity of developing training solutions to support business goals.Utilized technical communications, education, and supporting tools in order to develop and implement appropriate strategies to meet user needs. Achieved superior customer satisfaction scores.Organized and implemented successful participation in American Society for Training and Development Employee Learning Week. Awarded certificate of recognition from ASTD.

Functioned as liaison between the end user and the development team to determine and deliver the most effective training solutions for software and ensure a highly usable product. Developed and revised training materials based on evaluations. Developed and delivered Train-the-Trainer and end-user training. Developed and modified application interface utilizing end user feedback. Wrote interface technical specifications.Assisted in the functional testing of the application.Developed new systems for capturing interface design information: screenshots, spreadsheets, audits, and mockup folders.Developed advanced end user guide, and an interface design training course including a syllabus, participant guide, and leader guide.

Selected to serve as a member of the training team tasked with delivering courses in sales and customer service for the opening of this large, high-end department store.Primary efforts centered on assisting 600 employees develop a client base and sales terminal operations, creating display merchandise and assisting patrons with purchases. Continued assisting with training classes and mentoring new sales personnel while functioning as a sales associate/specialist.Recognized by management for superior customer service.

Operated and supported local training center, led development of the division’s training strategy, assessed educational needs and evaluated and facilitated programs. Developed a web site for training and performance improvement resources. Designed highly useful training initiatives by conducting a comprehensive division-wide needs assessment. Reduced operating expenses by qualifying for a rebate program with the State of South Carolina, and by coordinating tax credits valued at over $300,000 over a five-year period. Continuously improved training procedures by utilizing technology and promoting proven best practices by working with other corporate divisions as well as corporate organizational development office—Served on corporate e-learning committee, developed electrical safety CBT courses, taught CPR/AED and First Aid as an authorized provider of the American Red Cross, designed and delivered instructor-led training courses such as Root Cause Analysis.

Worked as full-time Supply Teacher for all grades K-12.Instructed 8th grade Grammar, Literature, Writing, Pre-algebra and Social Studies courses. Provided customized instruction to meet the students’ needs and learning styles.

Served as the volunteer counterpart for the Manager of Health and Safety Services due to successful tenures as Station Chairperson and Health and Safety Chairman for various posts. Recruited, trained, and recognized leadership volunteers; served as an resource for volunteer leaders; designed, coordinated and led workshops and town meetings; created training programs and materials; and delivered Train-the-Trainer courses as part of the European training cadre.Ensured accomplishment of the European Area and National HQ’s goals despite massive declines in United States military forces by developing highly qualified volunteer leaders. Developed and promoted innovative approaches for delivering training programs to meet clients’ needs.Improved overall efficiency by creating standardized training materials and course delivery systems for senior volunteers.Chosen to serve on national ad hoc committee on the delivery of services outside of the continental United States.

• London Navy: organized and ran advisory board; supported and assisted in organizing fund raising efforts; handled casework load as requested; ran office during absence of Station Manager and Services Coordinator; represented Station Manager at functions as requested; handled all health and safety issues. Received a Superior on Work Performance Appraisal. • Aviano Air Base, Italy (all-volunteer substation): prepared objectives, action plans and reports; promoted and interpreted Red Cross activities to the military and served as liaison between military and the Red Cross; ensured the recruitment, training and effective utilization of volunteers to meet service needs of the unit and developed new programs based on community needs assessment; developed volunteer recognition plan; appointed and supervised all station volunteer leadership positions; assured delivery of casework, health and safety services and community volunteer services; developed effective public relations, marketing and fundraising strategies. Awarded the Clara Barton Honor Award for Meritorious Volunteer Leadership. • RAF Lakenheath, England: Ran advisory board; appointed and supervised volunteer leadership; recruited, trained and placed volunteers; ensured volunteer recognition. Awarded European Area Certificate of Appreciation.

Functioned as HR generalist as well as Office Manager. Supervised an assistant, receptionist, interns, and temporary office workers. Conducted training, managed corporate identity program, served as Assistant Corporate Secretary.