Pamela Sapitan Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Operational Excellence: Consistently exceeded performance targets by implementing strategic initiatives and fostering a culture of operational excellence.• Team Leadership: Successfully led and motivated a high-performing team to achieve ambitious goals while promoting collaboration and professional development.• Profit Optimization: Conducted in-depth analysis of pricing and profit margins to identify opportunities for improvement and maximize profitability.• Strategic Procurement: Spearheaded procurement and pricing strategies for RFPs, RFIs, and RFQs, delivering competitive and innovative solutions to clients such as Cartier, Sephora, Chopard, HUDA Beauty, MASDAR, Modon, Al Dar, etc• Client Relationship Management: Delivered high-quality products for clients including: Valentino, Tryano, Saks Fifth Avenue, Chaumet, TECOM, Richemont, Emirates Transport, American University Sharjah, Federal Authority for Nuclear Regulation, Future Aviation Forum, and other VIP clients. • Product Optimization: Developed a comprehensive product categorization system based on performance and price positioning to optimize product offerings.• Process Improvement: Implemented data-driven initiatives to streamline workflows, increase productivity, and enhance overall operational efficiency.• Quality Assurance: Ensured adherence to rigorous quality standards to deliver exceptional customer experiences and safeguard brand reputation.• Risk Management: Proactively identified and mitigated operational risks to protect business interests and ensure compliance with regulatory requirements.• Supply Chain Management: Managed end-to-end logistics operations, including order fulfillment, delivery, and after-sales support, within the GCC and Europe.• Project Lead: Managed the Odoo process implementation, migrating operations from Asana and ensuring the team are well-trained on the platform and product creation.

Dubai, United Arab Emirates

• Business Growth: Successfully grew Versace's Farfetch Marketplace sales by 300% from 2021 to 2022, consistently maintaining a top-performing position among mono-brand retailers in the Chalhoub group.• Buying & Merchandising: Gained hands-on experience in the buying calendar and merchandising strategies through mentorship from Michael Kors Buying Manager. • Product Creation and Assortment: Utilized forecasting tools to identify trends and collaborated with store managers to gather feedback on collections, influencing purchasing decisions for upcoming seasons. Developed skills in aligning product offerings with customer preferences to optimize sales.• Data-Driven Decision Making: Leveraged data analytics to identify KPIs, benchmark competitors, and implement strategic solutions to optimize sales and profitability.• Operational Excellence: Expanded Versace's e-commerce presence from 3 to 10 stock points on Farfetch, including the integration of the Warehouse Project, to maximize sales channels and efficiency. • Account Management: Managed a total of 12 stockpoints on Farfetch along with Ounass platforms across UAE, KSA, and Kuwait.• Team Leadership and Development: Provided hands-on training and mentorship to retail teams, ensuring adherence to high operational standards and driving continuous improvement, and migrated systems from Xstore to SIOCS.• Cross-Functional Collaboration: Effectively collaborated with internal departments and external stakeholders to align on strategies, brand guidelines, and operational processes. Constantly aligned with buyers and supply chain team to • Strategic Initiatives: Spearheaded new projects, including exclusive product launches, stock point expansions, seasonal campaign edits, and fulfilment center optimization, to drive growth and profitability.• Digital Merchandising: Curated edits according to market trends and plan regular photoshoot slots to enhance product visibility and accelerate time-to-market by 200%.

Dubai, United Arab Emirates

• Operational Excellence: Supervised operations for 21 stores in the GCC, ensuring compliance with brand guidelines, deadlines, and administrative requirements. • Market Analysis: Analyzed data to champion solution-driven strategy and identify opportunities for growth during meetings and floor walks.• Omni-Channel Integration: Successfully coordinated and monitored the implementation of key omni-channel initiatives, such as e-commerce, concierge services, and chatbots, to enhance the customer experience.• Digital Project Management: Led the review and execution of digital project deliverables, ensuring alignment with KPIs and driving positive business outcomes.• CRM Implementation: Coordinated CRM initiatives, including training retail teams on Salesforce, to optimize customer engagement and retention.• Training & Development: Organized seasonal training sessions using digital platforms to enhance employee knowledge and skills on collections, new systems, and strategies.• Employee Engagement: Successfully planned and executed the Versace Induction Day event and implemented the Employee Enrichment Program to incentivize excellent initiatives, boost morale, and foster a positive work environment.• Customer Loyalty: Engaged collaborations with loyalty programs to enhance customer engagement, retention, and acquisition.• Vendor Development: Spearheaded the Vendor Development Program to expand sales opportunities through strategic partnerships with external agencies, stylists and personal shoppers.• Support Sales & Regulations: Provided support to retail teams to improve processes, including organizing permits, stock takes, and budgeting.

Dubai

• Operational Efficiency: Successfully upgraded retail operations software to Xstore from POS, streamlining processes and improving efficiency.• Strategic Planning: Led the coordination of cross-functional stakeholders to develop and implement monthly operational plans.• Data-Driven Decision Making: Analyzed KPIs, commission, and incentives to identify areas for improvement and recommend targeted action plans.• Brand Marketing: Maximized brand presence across multiple channels, including social media, newsletters, magazines, and press, through effective content creation and strategic partnerships.• Event Management: Organized and executed various marketing initiatives, such as events, pop-ups, fashion shows, and influencer collaborations, to increase brand awareness and engagement.• Visual Merchandising Management: Overseen the administrative aspects of the VM department, ensuring timely execution of tasks and adherence to brand guidelines.• Team Development: Coordinated training and development initiatives for retail teams to support product launches and enhance employee skills.• Buying Support: Contributed to buying presentations, seasonal collection training, and proposals through effective copywriting and analysis of product performance feedback.

Dubai, United Arab Emirates

● Brand Representation: Successfully represented the brand at industry-leading events and retail platforms, including Bloomingdale's Kuwait, Rubaiyat, and Ounass.● Strategic Partnerships: Developed strong relationships with stylists, editors, and influencers to maximize brand exposure in various markets.● Digital Content Creation: Managed the content calendar for social media and the brand website, ensuring consistent and engaging messaging.● Team Leadership: Supervised the training of fashion show interns for the SS17 Dubai Fashion Forward presentation, demonstrating effective leadership and mentorship skills.● Business Development: Actively sought out new business opportunities and expanded the brand's reach.● Award-Winning Pitch: Led a winning competition pitch for the Dubai Design & Fashion Council, showcasing the brand's potential and securing a prominent platform at London Fashion Scout.Maximize brand exposure in different markets through collaboration with stylists and editors of acclaimed magazines

Reem Island, Abu Dhabi Emirate, United Arab Emirates

- Facilitated workshop and showcasing inquiries at the gallery and online- Successfully launched and marketed multiple marketing campaigns - Overhauled and consistently updated social media platforms (especially Snapchat and Instagram)- Arranged retail display for maximum impact- Wrote compelling copies for online advertisement- Integrated innovative ideas for new products and services (such as photo art designs and calligraphy workshops)- Assisted in graphic design advertisement

Ba Business Management, Specialization In Marketing

Bachelor Of Business Administration (Bba), Marketing, 3.99

Completed 45 credits: - Principles of Micro and Macro Economics, Marketing, Management, Accounting, Business Law, Enterepreneurship, HRM.

High School Diploma, 3.89