Pamela Sexton Email & Phone Number

Temecula, Ca

Part-time consultant assisting with:• Migration of web content from internal tool to new website using Kentico• Elearning content development using skilljar• Migration of short technical documents to new template using FrameMaker• Ongoing quality assurance (review, edit, test) of elearning, technical documents and website

Leveraged several diverse teams’ skill sets (localization, multimedia, video, graphics, programming, automated documentation) concurrently to drive collaborative solutions for large scale initiatives aligned with business goals.• Started a localization team that reduced content localization lead time from 6 months to 8 weeks and established an efficient, repeatable localization model that successfully ensured quality translation and in-country review (ICR) on time and within budget to improve our China customer experience• Drove employee engagement across teams by offering consistent opportunities for sharing alternative solutions; developed training to implement changes by blending instructor-led training with a website and job aids • Improved international customer experience with targeted content solutions for quick cards, video, e-Learning/training, and localization • Generated Plan of Record (POR) and monitored multiple teams’ progress toward achieving shared team goals; recommended corrective action• Collaborated with multiple teams to achieve goal of replacing an outdated, reactive documentation model of “one-off” production towards a proactive repeatable process that all teams could use to meet the needs of China market• Designed a web-based communication model for real-time team tracking of process, progress, and milestones• Implemented gathering metrics for key performance indicators • Established an in-house video production department starting with 1 employee in 2004 and demonstrated cost savings over time resulting in expansion to 4 staff and the building of a small (2,500 sq ft) state-of-the-art working studio in 2012• Performed classroom training for 1,500+ engineers and managed concurrent e-Learning development for multiple large-scale initiatives impacting 20K+ staff • Monitored budget and head count resources for ~25-35 contingent workforce staff • Connected the right resources to the right tasks to move plans forward everyday

Managed all phases of cross-divisional compliance with ISO standards for Quality Management System (QMS) documentation by coordinating efforts among Qualcomm divisions and Technical Publications.• Managed delivery of 150+ documents per week to meet ISO requirements by collaborating writers, Subject Matter Experts (SMEs), and upper management to align documents to company objectives• Maintained an ISO 9001 website to support company-wide standard and legally required training• Ensured document was prepared for biannual external audits to maintain ISO registration• Implemented a large-scale blended learning solution (instructor-led, e-Learning, job aids) for 30K+ employees to promote adoption of company-wide configuration management software rollout• Developed initial ESD and Company Confidential IP Protection website

Tracked all phases of production for both educational software and documentation materials delivered to large school systems. I also managed all communication and coordination with vendors to ensure delivery within planned schedules.

Wrote technical documents including quick start guides and release notes. Coordinated all writing team deliverables according to schedule including final print review.

Master Of Science (M.Sc.), Instructional Sciences And Technology

Bachelor Of Arts (Ba), Communication, General