Pam Simon, Mpa Email & Phone Number

Washington, United States

Associated Family Physicians - Spokane Valley

Medical clinic management

Spokane, Wa

Responsible for HR management, daily clinic operations, development and implementation of policies and procedures, compliance with state laws, marketing, strategic planning, budgeting, patient satisfaction etc.

Provided comprehensive support for executive-level staff in marketing, finance, and product planning. Proven track record of accurately completing research, reporting, information management, and marketing-support activities within demanding time frames.Created new product video demonstrations, which were placed on external websites and used by field engineers to demonstrate products to customers; resulted in a $64k order from customer who had never seen product other than in the video.Created animated gifs and Flash banner ads for use in web pages; resulted in a savings of $2000 by doing the work in house verses hiring external contractor.Streamlined department expense management by taking sole responsibility of reporting, managing and approving department expenses. Instrumental in helping the department to be consistently under budget throughout the year.Developed relationship with visa processing network, which resulted in 48-hour turnaround time for visa processing for engineers needing to travel to China for short notice customer visits.Led ten-person team in holiday charity campaign raising $5500 in four weeks impacting 29 low-income families. Proficient in Microsoft Office Suite 2007 (Word, Outlook, Excel, PowerPoint, Access).; in website development and creation of Adobe Flash files for use on web sites. Completed Six Sigma white belt certification.

Coordinated and implemented the daily operations of the Internal Medicine Residency Program, including the resident recruitment process, orientation of new residents, resident rotation schedules, evaluation process, conferences and meetings. Developed residency program marketing brochure and initial internship website, which became a benchmark for other residencies in Spokane.Facilitated completion of American Board of Internal Medicine accreditation documentations.Processed and screened resident applications through the Electronic Residency Application Service.Prepared and distributed computerized materials for rotational evaluations, followed up on delinquent evaluations. Developed networking relationships with community physicians and their staff which streamlined scheduling of preceptors for teaching attending rounds, subspecialty lectures, resident rotations and student clerkships.Coordinated clerkships for University of Washington School of Medicine medical students in addition to students from other medical schools.Proctored residents as they sat for the American Board of Internal Medicine Examination.

Masters Public Administration, Public Administration

Graduate Certificate, Health Services Administration Hit Emphasis

Ba, Interdisciplinary Studies With A Minor In Multimedia Programming

Graduated magna cum laude

Certification, Healthcare Informatics Technology

Activities and Societies: Studied healthcare informatics technology coursework developed under ARRA by the Office of the National.

Associate Of Arts

TRAINING & CERTIFICATION Project Management: Competencies and Structure Six Sigma White Belt Certification Communicating Value to Customers