Pamela Rocha Email & Phone Number

Orlando, Florida

• Organize and directs team efforts to exceed new student goals while maintaining service standards.
• Analyze reports related to the day-to-day operations and overall productivity of the team to forecast and drive performance.
• Serve as subject matter expert relating to the recruitment function including the tools and technology used daily.
• Provide direction to staff utilizing the phone system to monitor performance and provide timely feedback/coaching on the quality and accuracy of verbal communications.
• Provide direction to audit database records. Provide direction on timely feedback/coaching on adherence to lead management guidelines, quality, and accuracy of email communications.
• Monitor team performance to identify and create action plan.

Orlando, Florida

Pearson (fka: Embanet)Responsibilities included the management, leadership, and coaching of the academic recruitment advisor team to effectively achieve budgeted/forecasted business unit goals. CRM auditing, communication plan creation, and the creation and facilitation of effective change management processes /procedures.

Orlando, Florida

Pearson (Compass Knowledge Group )- Responsibilities included, but not limited to the training, coaching, and mentoring of the academic rescruitment services team.

Orlando, Florida

- Pearson (fka: CKG:Compass Knowledge Group)

Bachelor’S Degree, Business, Management, Marketing, And Related Support Services

Activities and Societies: High Academic Honors International Honor Society: Sigma Beta Delta

Education

Business, Management, Marketing, And Related Support Services